Stewart W. Holloway
West Des Moines
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
ServBeyond
Urbandale
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Mindseeker
Urbandale
11.2022 - 12.2023
- Handled inbound calls, chats, and emails to enhance customer service
- Worked as a contractor for Ventech Solutions
Public Safety Officer
MercyOne
Des Moines
06.2018 - 03.2022
- Access control to secured medical facility
- Supervision of behavioral health patients
- Monitored security cameras
- Motor vehicle traffic control for air ambulance services
Operations
Per Mar Security Services
Des Moines
07.2016 - 10.2018
- Scheduled and maintained weekly schedule for 300 plus employees
- Special Events management
- Client relations
Operations Manager
NPI Security Services
Urbandale
06.2004 - 07.2016
- Scheduled and maintained weekly schedule for 300 plus security employees
- Client relations
- Maintained and managed limo service schedule for clients and drivers
Education
High School - General studies
Grant High School
Dry Prong, LASkills
- Adequate proficiency in Microsoft word and computer systems
- 25 plus years of customer/client services
- Excellent written and oral communication skills
- Conflict resolution skills
- Ability to adapt to fast paced ever changing environments
Timeline
Customer Service Representative
ServBeyond
12.2023 - Current
Customer Service Representative
Mindseeker
11.2022 - 12.2023
Public Safety Officer
MercyOne
06.2018 - 03.2022
Operations
Per Mar Security Services
07.2016 - 10.2018
Operations Manager
NPI Security Services
06.2004 - 07.2016
High School - General studies
Grant High School
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