Sthefania Cardenas Gonzalez
New York,NY
Summary
Accomplished healthcare professional with a strong background in both administrative and clinical roles. Excelled in enhancing patient care and streamlining front office operations, leveraging skills in customer service and problem-solving. Demonstrated exceptional attention to detail and team collaboration, significantly contributing to improved patient outcomes and office efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Therapy Care Physical Therapy
02.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Outpatient Care Physician
EPS Sanitas
04.2021 - 10.2022
- Instructed patients and families on medical diagnoses and treatment options.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Implemented individualized care plans to improve patient outcomes.
- Assessed, diagnosed and treated emergency and chronic medical conditions.
- Prescribed medications and therapies to improve patients' health and well-being.
- Promoted preventive healthcare practices among patients, reducing the overall burden of chronic diseases.
- Diagnosed and treated patients suffering from chronic conditions.
- Completed routine physical exams and diagnostic tests to provide accurate diagnosis.
- Educated patients and families on health conditions to raise awareness.
Home Care Physician
EPS Sanitas
08.2020 - 03.2021
- Addressed patient concerns with empathy and professionalism, providing clear explanations about the testing process when needed.
- Followed Colombian guidelines to establish accuracy and compliance with COVID-19 protocols.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
Education
Master in Epidemiology
AREANDINA
Bogota, Colombia 01-2024
M.D. -
National University of Colombia
Bogota, Colombia 01-2019
High School Diploma -
La Presentación
Santander, Colombia 01-2010
Skills
- Patient evaluation
- Healthcare ethics
- Problem-solving skills
- Team collaboration
- Office organization
- Physical examinations
- Hospitality services
- Work prioritization
- Time management
- Effective planning
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Therapy Care Physical Therapy
02.2024 - 10.2024
Outpatient Care Physician
EPS Sanitas
04.2021 - 10.2022
Home Care Physician
EPS Sanitas
08.2020 - 03.2021
Master in Epidemiology
AREANDINA
M.D. -
National University of Colombia
High School Diploma -
La Presentación
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