Sthefanie Stahl
Summary
Dynamic customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, loyalty and retention. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rent The Runway
Remote
10.2022 - Current
- Resolved customer inquiries through multiple channels such as phone, email, chat, sms, and social platforms while meeting service level standards.
- Analyzed customer feedback to identify trends through handling CSAT & NPS volume, contributing to product improvements, and service enhancements as well as customer retention.
- Trained new team members on service protocols and company policies, enhancing overall team efficiency.
- Collaborated with cross-functional teams, and Leadership Team to streamline operations, improving workflow efficiency across departments.
- Resolved customer complaints with empathy, resulting in increased loyalty and retention.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, such as handle time, quality scores, and productivity earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Executed stylist services for clients and mentored colleagues on best practices to improve service quality.
Office Assistant
All About Lint
Fort Myers, FL
10.2018 - 09.2022
- Streamlined office operations by organizing files and maintaining efficient document management systems.
- Coordinated schedules and appointments for team members, enhancing overall productivity and communication.
- Managed inventory supplies, ensuring timely replenishment to support uninterrupted office functions.
- Facilitated onboarding processes for new employees, improving integration and training efficiency.
- Conducted follow-ups with customers to ensure satisfaction levels and facilitate scheduling of annual service appointments.
Appointment Scheduler
Doctors At Your Home
Fort Myers, FL
11.2016 - 09.2018
- Coordinated patient appointments and managed scheduling conflicts to optimize provider availability.
- Streamlined communication between healthcare providers and patients, enhancing appointment confirmation rates.
- Implemented electronic scheduling systems to improve efficiency and reduce administrative errors.
- Monitored patient feedback to identify areas for service improvement and implemented necessary changes.
- Managed complex schedules while maintaining a high level of customer service and patient satisfaction.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
Graduate Certificate - Certified Medical Coder And Biller
FORT MYERS TECHNICAL COLLEGE
Fort Myers, FL12-2018
Bachelor's Degree - Geodetic Engineering
CENTRAL UNIVERSITY OF VENEZUELA
Venezuela12-2015
Skills
- Cross-Functional Collaboration
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Follow-up skills
- Product knowledge
- New Hire Training & Onboarding
- Administrative support
- Microsoft Office Suite
- CSAT & NPS Performance Management
Timeline
Customer Service Representative
Rent The Runway
10.2022 - Current
Office Assistant
All About Lint
10.2018 - 09.2022
Appointment Scheduler
Doctors At Your Home
11.2016 - 09.2018
Graduate Certificate - Certified Medical Coder And Biller
FORT MYERS TECHNICAL COLLEGE
Bachelor's Degree - Geodetic Engineering
CENTRAL UNIVERSITY OF VENEZUELA