Sthepanie Haworth
Hobbs,NM
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
7-11 Convenience Store
06.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Lead Server
Baker Brothers Bar & Grill
01.2014 - 06.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented up-selling techniques to boost average check size while still prioritizing guest satisfaction.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Education
Associate of Applied Science - Criminal Justice
New Mexico Junior College
Hobbs, NM 08.2016 - 12.2018
Skills
- Problem-Solving
- Adaptability
- Work ethic
- Attention to Detail
- Leadership
- Communication
- Organization
- Project management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
7-11 Convenience Store
06.2024 - Current
Associate of Applied Science - Criminal Justice
New Mexico Junior College
08.2016 - 12.2018
Lead Server
Baker Brothers Bar & Grill
01.2014 - 06.2024
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