Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sthepanie Haworth

Hobbs,NM

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Assistant Store Manager

7-11 Convenience Store
06.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Lead Server

Baker Brothers Bar & Grill
01.2014 - 06.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented up-selling techniques to boost average check size while still prioritizing guest satisfaction.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.

Education

Associate of Applied Science - Criminal Justice

New Mexico Junior College
Hobbs, NM
08.2016 - 12.2018

Skills

  • Problem-Solving
  • Adaptability
  • Work ethic
  • Attention to Detail
  • Leadership
  • Communication
  • Organization
  • Project management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

7-11 Convenience Store
06.2024 - Current

Associate of Applied Science - Criminal Justice

New Mexico Junior College
08.2016 - 12.2018

Lead Server

Baker Brothers Bar & Grill
01.2014 - 06.2024
Sthepanie Haworth