Summary
Overview
Work History
Education
Skills
Timeline
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Sthephani Castillon

Draper,UT

Summary

I am a dedicated and quick learning individual that knows how to work well with others. I am experienced in customer service in both English and Spanish. I am experienced in handling patient inquires and helping resolve issues promptly. Pursuing a full-time role, where my experience will be usefull.

Overview

12
12
years of professional experience

Work History

Managing Flooring Business

Summit Flooring Solutions
02.2020 - Current
  • Managed bids and invoices in a timely manner.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Licensed Nail Technician

Nails by Stheph
12.2019 - Current
  • Delivered high-quality nail services, ensuring client satisfaction and retention.
  • Educated clients on nail care, enhancing overall service experience and promoting product sales.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.

Health Benefits Specialist

Select Health Insurance
01.2014 - 11.2017
  • Educated members on available health benefits, and claims.
  • Politely addressed any customer complaints.
  • Collaborated with insurance providers to resolve claims issues and streamline communication processes.
  • Trained over 15 new hires on company specific policies, procedures, and company guidelines.
  • Maintained an organized, clean, professional work space.
  • Handled over 40 calls daily with great time managements and efficiency and customer satisfaction.

Education

Kearns High School
Kearns, UT
06-2014

Skills

  • Customer Service for over 10 years
  • Fluent in Spanish
  • Problem solving skills
  • Detail Oriented
  • Front Desk Experience
  • Call Answering and Routing
  • People Skills
  • Active Listening
  • Computer skills
  • Friendly and Positive Attitude

Timeline

Managing Flooring Business

Summit Flooring Solutions
02.2020 - Current

Licensed Nail Technician

Nails by Stheph
12.2019 - Current

Health Benefits Specialist

Select Health Insurance
01.2014 - 11.2017

Kearns High School

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Sthephani Castillon