Stian Firehammer
Minneapolis,MN
Summary
Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with in-depth knowledge and love for soccer. Proficient in building rapport with and maintaining strong relationships with clients.
Overview
9
9
years of professional experience
Work History
Customer Experience Banker
The Huntington National Bank
11.2017 - Current
- As a bank employee with Huntington; my main responsibility is ensuring a positive customer experience for every client both in-person as well as remotely through phone call and e-mail.
- On top of servicing clients; my role is a sales position in which I sell consumer banking products as part of a team to help reach our branch goals. I work with both current and prospect clients through in-person meetings as well as call campaigns to hit our quarterly and annual goals.
- Additionally in my role I service customer accounts and am involved in conflict resolution, account opening and servicing as well as loan applications and financial planning conversations.
Youth Soccer Coach
Fusion Soccer Club
08.2021 - Current
- As a coach for Fusion, I have the opportunity to work with many young soccer fans and players. My personal goal as a coach is to mold young players into quality individuals and players as well as inspire a lifelong love of the game
- My responsibilities as a coach include managing a team of families. Working with youth players often means working with the entire family and I am in charge of communication between the families and the club. Additionally, I am tasked to create a positive experience for both the player as well as their family in order to retain their loyalty to the club.
- I also have the classic coach responsibility of managing an entire season of soccer: from meeting the players at tryouts, though all the games, practices and tournaments that fill up our season together. I also provide individual feedback to each player and family multiple times a season on a deadline based schedule to evaluate their growth and help lead them to their highest potential.
Cinema Manager
Five Star Cinemas
10.2014 - 12.2017
- As the cinema manager I was responsible for running and operating the business as a whole. I was tasked with: ensuring a positive guest experience, hiring and scheduling staff, programming projectors, ordering products, tracking inventory, cash handling, reporting sales and managing operating costs.
- I was part of a leadership team of managers that met weekly and reported directly to the Chief Operating Officer.
Education
BA Psychology - Child Development
Hamline University
St. Paul, MN12.2022
Normandale Community College
Minneapolis, MNSocial Work
University of Wisconsin - Milwaukee
Milwaukee, WIHigh School Diploma -
Minnetonka Senior High School
Minnetonka, MN06.2016
Skills
- Rapport Building
- CRM Proficient
- Organized
- Professionalism
- Adaptability
- Networking
Awards
NMLS Certification
USSF Grassroots Coaching Licensure
Timeline
Youth Soccer Coach
Fusion Soccer Club
08.2021 - Current
Customer Experience Banker
The Huntington National Bank
11.2017 - Current
Cinema Manager
Five Star Cinemas
10.2014 - 12.2017
BA Psychology - Child Development
Hamline University
Normandale Community College
Social Work
University of Wisconsin - Milwaukee
High School Diploma -
Minnetonka Senior High School
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