Stone Bennett
Knoxville,TN
Summary
Dynamic Contract Retention Agent at ADT Security with a proven track record in customer service and billing resolution with a back ground in private security working with local law enforcement . Expert in remote troubleshooting and fostering customer loyalty through effective team collaboration. Achieving high satisfaction rates by resolving a variety of complex personal and technical issues swiftly, enhancing overall client retention and trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Contract Retention Agent
ADT Security
Knoxville, TN
10.2023 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Provided remote troubleshooting for customer hardware and software issues.
- Assisted customers with completing remote troubleshooting of devices.
- Performed remote troubleshooting and diagnosis of network problems.
Security Officer
Shield&Buckler
Knoxville, Tennessee
01.2023 - 06.2023
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Enforced access control policies for visitors entering the facility.
- Confirmed identity of individuals seeking entry into restricted areas.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
Security Officer
Trinity private security
Knoxville, Tennessee
12.2022 - 03.2023
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
Education
High School Diploma -
Gibbs
Corryton, TN05-2016
Skills
- Customer service
- Remote troubleshooting
- Billing resolution
- Data analysis
- Customer retention
- Team collaboration
Certification
- Advanced Care Team II Certificate
- Advanced Care Team III Certificate
References
References available upon request.
Timeline
Contract Retention Agent
ADT Security
10.2023 - Current
Security Officer
Shield&Buckler
01.2023 - 06.2023
Security Officer
Trinity private security
12.2022 - 03.2023
High School Diploma -
Gibbs
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