Summary
Overview
Work History
Education
Skills
Timeline
Generic

Storm Carter

Tacoma,WA

Summary

Detail-oriented Operations Manager with extensive experience in logistics and leadership roles. Proven ability to establish clear guidelines, enforce consistent policies, and oversee full operations to improve efficiency, delivery times, and staff performance. Excellent relationship-building, multitasking, and decision-making skills. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

9
9
years of professional experience

Work History

Operations Manager

Riverstone Logistics
Sumner, WA
09.2024 - 09.2025
  • Oversee daily dock and delivery operations, managing staff, scheduling, and routing to ensure smooth workflow across all shifts.
  • Analyze and track carrier performance data, identifying opportunities to improve efficiency and reduce delivery delays.
  • Implemented operational strategies that increased efficiency and improved delivery times.
  • Develop and enforce compliance policies, training programs, and performance standards to maintain high service quality.
  • Lead cross-functional teams to optimize productivity, reduce costs, and support long-term business goals.
  • Build and maintain strong relationships with carriers and partners to align operations with customer expectations.

Assistant Manager

The Total Package Logistics
Sumner, WA
03.2021 - 08.2024
  • Established processes for monitoring customer satisfaction levels, resolved conflicts, supervised daily operations, developed inventory tracking, and created employee progress reports.

Bakery Wrapper

Costco Wholesale
New Rochelle, NY
11.2016 - 03.2021
  • Supported bakers, packaged and labeled products, assisted customers, transported inventory, and maintained team productivity.

Education

High School Diploma -

North West High School
Tacoma, WA
06.2015

Skills

  • Operations Management
  • Employee Scheduling
  • Staff Supervision
  • Recruiting and Interviewing
  • Employee Engagement
  • Employee Training & Development
  • Performance Evaluation
  • Project Management
  • Compliance Understanding
  • Policy Enforcement
  • Inventory Management
  • Data Analysis & Reporting
  • Customer Satisfaction Monitoring
  • Time Management
  • Task Prioritization
  • Microsoft Office
  • Manage Contractor Settlement

Timeline

Operations Manager

Riverstone Logistics
09.2024 - 09.2025

Assistant Manager

The Total Package Logistics
03.2021 - 08.2024

Bakery Wrapper

Costco Wholesale
11.2016 - 03.2021

High School Diploma -

North West High School

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