Storm Roehm
Cincinnati
Summary
Customer service professional with 2.5+ years of experience in a hybrid office and warehouse environment. Proven ability to build customer loyalty by resolving issues, managing inventory, and processing orders from start to finish. Skilled in using company-specific systems and adept at cross-functional communication with internal teams to ensure seamless operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tire Discounters
07.2023 - Current
- Effectively managed demanding call environments with efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Created accurate sales orders to meet client requirements.
- Handled transactions and completed end-of-day deposits.
- Addressed challenges across different company locations.
- Guaranteed timely delivery to customers.
Team Lead
Walmart
05.2019 - 07.2023
- Oversaw daily operations, ensuring team alignment with company policies and procedures.
- Mentored team members, fostering professional growth and enhancing overall performance.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Implemented training programs for new staff, enhancing onboarding experience and retention rates.
- Coordinated cross-functional communication between departments to enhance service delivery and teamwork.
Education
Glen Este High School
Cincinnati, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Team development
Timeline
Customer Service Representative
Tire Discounters
07.2023 - Current
Team Lead
Walmart
05.2019 - 07.2023
Glen Este High School
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