Summary
Overview
Work History
Education
Skills
Timeline
Generic

STORMEY DUNCAN

Gulf Breeze

Summary

Dynamic leader with a proven track record at The Shark Gym, enhancing operational efficiency and team cohesion. Excelled in leadership and operations management, fostering strong client and vendor relationships for sustained success. Skilled in mentoring staff and streamlining processes, significantly improving service quality and customer satisfaction.

Overview

13
13
years of professional experience

Work History

General Manager

The Shark Gym
04.2023 - Current
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Streamlined operational processes by implementing best practices.
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Personal Trainer

The Shark Gym
08.2019 - 03.2023
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.

Service Specialist

Halliburton
10.2011 - 01.2017
  • Developed training materials to enhance staff knowledge of products and services.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Inspected equipment to diagnose operational issues.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.

Education

High School Diploma -

Marlow High School
Marlow, OK
05.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Team leadership
  • Staff management
  • Customer relationship management

Timeline

General Manager

The Shark Gym
04.2023 - Current

Personal Trainer

The Shark Gym
08.2019 - 03.2023

Service Specialist

Halliburton
10.2011 - 01.2017

High School Diploma -

Marlow High School

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STORMEY DUNCAN