Stormi Middleton
Colorado Springs,CO
Summary
Seasoned professional with a proven track record in foodservice management and performance monitoring, including a pivotal role at Old Chicago Pizza. Skilled in cocktail development and ServSafe compliance, adept at enhancing customer satisfaction and streamlining operations for efficiency. Demonstrates exceptional leadership and problem-solving abilities, contributing to significant improvements in service delivery and operational standards.
Overview
13
13
years of professional experience
Work History
Bar Manager
Old Chicago Pizza
Colorado Springs, CO
02.2024 - 12.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Assisted staff by serving food and beverages or bussing tables.
Bartender/Restaurant Server
Lebowski's Taproom
Colorado Springs, CO
08.2023 - 05.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upsold customers from shelf to premium brands to help boost sales.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Senior Escrow Assistant
First American Title Insurance Co
Irving, Texas
01.2012 - 11.2022
- Performed quality control checks on all documents associated with an escrow account.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
- Monitored progress of each transaction from beginning to end ensuring timely completion.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Verified funds received were sufficient to cover closing costs prior to closing date.
- Drafted settlement statements for review by both parties prior to closing.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
Trinity High School
Euless, TX05-1992
Skills
- Foodservice management
- Performance monitoring
- Cocktail development
- Health codes compliance
- FOH operations oversight
- ServSafe compliance
Timeline
Bar Manager
Old Chicago Pizza
02.2024 - 12.2024
Bartender/Restaurant Server
Lebowski's Taproom
08.2023 - 05.2024
Senior Escrow Assistant
First American Title Insurance Co
01.2012 - 11.2022
High School Diploma -
Trinity High School
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