Alexandra Stauch
Medina,OH
Summary
Highly motivated manager with extreme knowledge in customer service with a goal of making each customer experience a positive one. Experience in retail operations, team development, customer engagement and high-volume service environments. Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation and team coordination.
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
4
4
years of professional experience
Work History
Team Lead
Tractor Supply Company
10.2023 - Current
- Promoted to Team Lead within seven months based on strong performance, customer service and leadership capability.
- TSC Medina Event Coordinator, planning, executing community-focused events that increased customer engagement and strengthened relationships with local organizations.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Developed efficient workflow processes, improving inventory management and stock replenishment.
- Trained and mentored team members to enhance performance and customer service skills.
- Promoted a positive work environment by fostering teamwork, open communication, employee recognition initiatives, effective communication, conflict resolution techniques and support new-hire development.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Interim Assistant Manager
Tractor Supply Company
03.2025 - 05.2025
- Stepped into a leadership role during Assistant Manager’s absence, overseeing day-to-day operations, team performance, and customer experience.
- Focused on building a positive, supportive work environment that helped improve team morale and consistency during a transitional period.
- Reinforced operational standards and coached team members on how their behaviors influenced store metrics such as sales, conversion, freight completion and customer satisfaction.
- Gained deeper understanding of store metrics and developed stronger leadership confidence in motivating the team toward daily goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Night Crew Lead
Dunkin Donuts
05.2022 - 01.2023
- Supervised night crew operations, ensuring adherence to company policies and safety standards.
- Supervised night crew in a fast-paced, high-traffic tourist location with consistently high customer volume operations.
- Trained new crew members on food prep, safety, customer service and store procedures.
- Managed inventory levels, facilitating timely restocking of supplies for smooth operations.
- Managed time-sensitive tasks, including online order preparation, product stocking and store closing duties.
- Provided excellent customer service while resolving questions and handling special requests and ensuring accuracy of orders.
- Assigned nightly tasks to ensure smooth operations and maintain store standards.
Education
High School Diploma -
Las Vegas Sports Leadership And Management
Las Vegas, NV01-2020
Skills
- Customer service
- Event coordinator
- Community engagement
- Time management and prioritization
- High traffic operations
- Training and onboarding
- Communication and team collaboration
- Performance improvement
- Conflict resolution
- Attention to detail
- Customer focus
- Coaching and mentoring
Timeline
Interim Assistant Manager
Tractor Supply Company
03.2025 - 05.2025
Team Lead
Tractor Supply Company
10.2023 - Current
Night Crew Lead
Dunkin Donuts
05.2022 - 01.2023
High School Diploma -
Las Vegas Sports Leadership And Management