Stormie R. Pryor
Blue Springs,MO
Summary
Highly motivated individual with 10+ years track record of customer service, sales and collection experience. Ambitious personality providing exceptional customer service and negotiation techniques. Looking forward to working in a professional environment to utilize developed relationship building skills, the ability to multitask, and to meet and exceed monthly quotas. Knowledge of multi-line phone systems, Microsoft Office and data entry. Highly skilled in follow-ups, managing accounts and probing techniques. Work well independently or as part of team. Honest, collaborative and an individual of integrity.
Overview
18
18
years of professional experience
Work History
Leveraged Sales Representative
AT&T
01.2015 - 09.2023
- B2B Sales
- Account Management
- Proposals
- Consult with customers to recommend and sell a variety of AT&T products and services to meet the customers needs
- Data entry and interact with multiple online systems
- Handle customer complaints, discrepancies, requests and inquiries over the phone or in person
- Established arrangements for the installation, removal or change of telephone service or equipment
- 150% sales quota attainment/200% mobility quota
Sales Brand Ambassador
SHE Retail
01.2012 - 12.2014
- Marketing & Branding
- Microsoft Office (Excel, Word, Power point).
- Sales Associate (Face to face and Via Phone).
- Packaging & Shipping.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Followed latest market trends to help optimize seasonal buys and boost sales.
- Prepared sales slips
Customer Service/Collection Rep
AMG Services
01.2006 - 01.2011
- Accounts Receivable/Collections
- Office Equipment (fax, copier, printer, scanner).
- Data Entry.
- Assisting customers with delinquent accounts.
- Arranging Payment Plans.
Education
Associate - Hospital Healthcare Management
Heritage College
Kansas City, MO05.2011
Diploma - Liberal Arts And General Studies
Winnetonka High School
Kansas City, MO05.2005
Skills
- Customer Service
- Sales
- Relationship Building
- Data Entry
- Microsoft Office Proficiency (Outlook, Word, Excel & PowerPoint)
- Team Building
- Phone Etiquette
- Negotiation Techniques
- Account Management
- Accounts Receivable
- Upselling
- Multi-tasking strength
- Email Proposals
- Compliance Reviews
Accomplishments
- Achievers Club - AT&T 2023, 2022, 2020, 2019, 2018, 2017
- Exceeded Sales Quota
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance.
- Increased sales by 150% over 4.5 years by offering consultation on products and services and applying customer service and upselling techniques.
- 500K Club - AMG Services
Timeline
Leveraged Sales Representative
AT&T
01.2015 - 09.2023
Sales Brand Ambassador
SHE Retail
01.2012 - 12.2014
Customer Service/Collection Rep
AMG Services
01.2006 - 01.2011
Associate - Hospital Healthcare Management
Heritage College
Diploma - Liberal Arts And General Studies
Winnetonka High School
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