Stéphanie Ange Alexandre
Terrytown,Louisiana
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Maisonneuve-Rosemont Hospital
09.2019 - 07.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Receptionist
Fleury Hospital
01.2024 - 07.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Place Lacordaire
09.2020 - 05.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Secretary
Gti Canada inc
04.2019 - 09.2019
- Developed comprehensive meeting agendas, facilitating productive discussions focused on achieving desired outcomes.
- Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
Customer Service Representative
Gexel Telecom (Telus Mobility))
01.2017 - 09.2017
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
Nordia Inc. (Bell Residential)
01.2014 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Atelka Inc. (Bell Mobility)
04.2012 - 01.2014
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
Certificate of Technical Studies - Patient Support in Long-Term Care Facilities
Montreal Trade School Des Faubourgs
Montreal, QC04-2024
Vocational Training in Secretariat - Secretariat
Montreal Computing, Trade & Administration School
Montreal, QC01.2019
High School Diploma -
Comparative Evaluation of Studies Done Outside QC
Canada01.2011
Skills
- Word
- Excel
- Outlook
- Access
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Office administration
- Data inputting
- Clerical support
- Multitasking and prioritization
Language
French
Native or Bilingual
English
Limited Working
Timeline
Receptionist
Fleury Hospital
01.2024 - 07.2024
Receptionist
Place Lacordaire
09.2020 - 05.2021
Administrative Assistant
Maisonneuve-Rosemont Hospital
09.2019 - 07.2024
Secretary
Gti Canada inc
04.2019 - 09.2019
Customer Service Representative
Gexel Telecom (Telus Mobility))
01.2017 - 09.2017
Customer Service Representative
Nordia Inc. (Bell Residential)
01.2014 - 09.2016
Customer Service Representative
Atelka Inc. (Bell Mobility)
04.2012 - 01.2014
Certificate of Technical Studies - Patient Support in Long-Term Care Facilities
Montreal Trade School Des Faubourgs
Vocational Training in Secretariat - Secretariat
Montreal Computing, Trade & Administration School
High School Diploma -
Comparative Evaluation of Studies Done Outside QC
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