Malcolm Johnson

• Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
• Coded data from participant interviews.
• Ensured data integrity by meticulously inputting responses into centralized databases for further analysis and interpretation.

• Worked as a global support agent with Apple. Supported customers worldwide via phone and chat.

• Provided technical support for Apple macOS and iOS software/applications.

• Sold insurance and scheduled service/delivery when needed.

• Top ranking advisor, ambassador, and assistant team manager.

Worked seasonally while attending school.
• Primary tasks included cashier, store maintenance, and stocking.

• Shadowed management maintaining vendor relationships
• Assisted with addressing inquires and resolving discrepancies
• Filing, and data entry for financial records