Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stretch Adams

Summary

Resourceful Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

40
40
years of professional experience

Work History

Manager Voice & Data Convergence/Purchasing

Legacy Vacation Resorts
07.2003 - 06.2023
  • Cultivate vendor relationships to get best pricing and value for Data, PBX, TV and Camera systems at up to 13 properties
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Performed Site Visits on up to 13 properties, performing maintenance and assessing site needs for Data & Cable Infrastructure, PBX, Camera and TV.
  • Established team priorities, maintained schedules and monitored performance.'
  • Cross-trained existing employees to maximize team agility and performance.

Operations Manager

Orlando Business Telephone Systems
06.1998 - 06.2003
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple Cable, PBX and VM projects & installations within established timeframes assuring profitability and customer satisfaction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Created onsite training lab program to increase technician knowledge and save company money.
  • Communicated clearly with employees, customers, and upper management to keep everyone on same page and working toward established business goals.

Telecommunications Technician

Orlando Business Telephone Systems
06.1987 - 06.1998
  • Installed and repaired telephone cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Performed quality assurance on systems to confirm optimal performance.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Provided training to customers and technicians to enhance use and understanding of PBX & Voicemail systems.

Telecommunications Technician

ATCOM Inc
05.1983 - 06.1987
  • Installed and repaired phone system cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06.1982

Training Certifications

Continual Learning - Problem Solving & Resolution

School of Hard Knocks
Planet Earth
08.2033

Skills

  • Programming and Upkeep of PBX, Call Center, & Camera systems
  • Vendor Contract Negotiation
  • Problem Anticipation and Resolution
  • Cultivating Vendor Relationships
  • Staff Coaching and Training
  • Budgeting and Expenditures
  • Purchasing and Cost Analysis
  • Cabling, Programming and Installation of PBX and Voice Mail systems
  • Hire & Manage Employees

Timeline

Manager Voice & Data Convergence/Purchasing

Legacy Vacation Resorts
07.2003 - 06.2023

Operations Manager

Orlando Business Telephone Systems
06.1998 - 06.2003

Telecommunications Technician

Orlando Business Telephone Systems
06.1987 - 06.1998

Telecommunications Technician

ATCOM Inc
05.1983 - 06.1987

High School Diploma -

Olympic High School

Training Certifications

Continual Learning - Problem Solving & Resolution

School of Hard Knocks

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Stretch Adams