Stuart Cenedella
North Smithfield,RI
Summary
Dependable technician with several years of helpdesk experience. Successfully assists with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Rhode Island College
Providence, RI
07.2021 - Current
- Maintained inventory records of IT equipment and supplies.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Provided on-site support during the event set up, execution, and breakdown.
- Provided technical support to users via telephone or remote access.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Created user accounts and managed access privileges on networked systems.
- Monitored system performance and optimized accordingly.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Leading teams in the planning, coordination, and execution work projects
Education
Bachelor of Arts - Psychology and Music
Rhode Island College
Providence, RI05-2025
Skills
- Remote Support
- Problem Resolution
- Security Protocols
- System diagnostics
- Incident Reporting
- Active Directory
- Hardware Configuration
- Hardware Repair
- Customer Service
- Experience with Dell Apple products
- Experienced in Extron and Chrestron products
Certification
- certified Extron associate
Timeline
IT Help Desk Technician
Rhode Island College
07.2021 - Current
Bachelor of Arts - Psychology and Music
Rhode Island College
- certified Extron associate
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