Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stuart Cenedella

North Smithfield,RI

Summary

Dependable technician with several years of helpdesk experience. Successfully assists with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Rhode Island College
Providence, RI
07.2021 - Current
  • Maintained inventory records of IT equipment and supplies.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Provided on-site support during the event set up, execution, and breakdown.
  • Provided technical support to users via telephone or remote access.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Created user accounts and managed access privileges on networked systems.
  • Monitored system performance and optimized accordingly.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Leading teams in the planning, coordination, and execution work projects

Education

Bachelor of Arts - Psychology and Music

Rhode Island College
Providence, RI
05-2025

Skills

  • Remote Support
  • Problem Resolution
  • Security Protocols
  • System diagnostics
  • Incident Reporting
  • Active Directory
  • Hardware Configuration
  • Hardware Repair
  • Customer Service
  • Experience with Dell Apple products
  • Experienced in Extron and Chrestron products

Certification

  • certified Extron associate

Timeline

IT Help Desk Technician

Rhode Island College
07.2021 - Current

Bachelor of Arts - Psychology and Music

Rhode Island College

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Stuart Cenedella