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Associate Principal Engineer

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Professional with a focus on network operations and technical support. Skilled in troubleshooting, system maintenance, and network security. Strong emphasis on team collaboration and adaptability. Known for delivering reliable solutions and ensuring seamless communication infrastructure. Proficient in using various network management tools and protocols.

Knowledgeable and dedicated customer service professional with extensive experience in the telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced NOC Tier I Technician with 5+ years at NRTC, specializing in telecom equipment monitoring and troubleshooting. Holds an Associate of Applied Science in Computer Programming, certifications in networking, and proficiency in SQL Server, Active Directory, Powershell, and various programming languages. Skilled in Windows 10/11, LINUX, and ticketing systems like Service Now. Collaborative problem-solver with strong customer support and de-escalation skills. Recent certifications from Google and Microsoft in IT Support and System Administration, eager to contribute technical expertise and enhance skills for added value.

Knowledgeable NOC technician bringing over 25 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.

Stuart Keith

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Network Center Technician

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Associate of Applied Science - Electronic Engineering

Associate of Applied Science - Automotive And Diesel Machanics

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Network Center Technician

Associate of Applied Science - Electronic Engineering

Associate of Applied Science - Automotive And Diesel Machanics

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