Jonah Stewart
Gilbert,AZ
Summary
Driven Assistant Manager with a proven track record at Dominos Pizza Inc., enhancing customer loyalty and streamlining operations. Excelled in staff supervision and retail operations management, boosting team efficiency and performance. Skilled in money handling and delivering exceptional customer service, demonstrating both strong analytical abilities and product knowledge.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
03.2021 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Dominos Pizza Inc.
07.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Information Technology
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Marcos De Niza High School
Tempe, AZ05.2020
Skills
- Task Delegation
- Product and service knowledge
- Compliance understanding
- Retail Operations
- Retail Operations Management
- Money Handling
- Staff Supervision
- Operations Management
- Staff Training and Development
Timeline
Assistant Manager
Dominos Pizza Inc.
03.2021 - 08.2024
Customer Service Representative
Dominos Pizza Inc.
07.2019 - 03.2021
No Degree - Information Technology
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Marcos De Niza High School