Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Stwart Garcia

Lutz,FL

Summary

Dynamic Service Advisor with a proven track record at Kia of Wesley Chapel, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and problem resolution. Skilled in service recommendations and team collaboration, fostering long-term client relationships and driving repeat business.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Service Advisor

Kia of Wesley Chapel
12.2022 - 05.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in repair orders.

Parts Advisor

Kia of Wesley Chapel
02.2020 - 12.2021
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
  • Assisted customers in finding appropriate parts promptly.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.

Service Porter

Kia of Wesley Chapel
05.2019 - 02.2020
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Performed cleaning and maintenance duties as directed.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Communicated with coworkers and managers about completed duties.
  • Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
  • Completed sweeping, mopping, and window-cleaning.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Stored supplies safely and securely to prevent theft and damage.
  • Reported unlawful parking jobs.
  • Escorted drivers to vehicles and helped load or carry large items.

Education

High School Diploma -

Cypress Creek High School
Wesley Chapel, FL
06-2019

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Goal-oriented mindset
  • Service scheduling
  • Staff education and training
  • Workflow management
  • Performance goals
  • Client rapport
  • Data processing
  • Repairs scheduling
  • Customer relationship management
  • Documentation and reporting
  • Team collaboration
  • Quality control
  • Records management
  • Data entry
  • Customer retention
  • Cost estimation
  • Warranty claims process management
  • Quality inspection
  • Records maintenance
  • Clerical support
  • Service order flow
  • Tech-Savvy
  • Technical support
  • Account management
  • Repair quality inspections
  • Progress reporting
  • Process improvements
  • Mechanical aptitude
  • Sales expertise
  • Work order interpretation
  • CRM software
  • Relationship building
  • Problem resolution
  • Customer relations
  • Teamwork and collaboration
  • Understanding customer needs
  • Work prioritization
  • Transaction processing
  • Microsoft office
  • Sales quota achievement
  • Product knowledge
  • Sales closing
  • Order documentation

Accomplishments

  • Resolved product issue through consumer testing..
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Kia of Wesley Chapel
12.2022 - 05.2025

Parts Advisor

Kia of Wesley Chapel
02.2020 - 12.2021

Service Porter

Kia of Wesley Chapel
05.2019 - 02.2020

High School Diploma -

Cypress Creek High School

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Stwart Garcia