Stynacia Walker

• Supporting Loan Servicing functional area

Managed to collect payments through speed pay in a high volume of call setting

• , Inbound and Outbound queues, for customers seeking payoff letters or refinancing options
• Educated customers on the terms and conditions of their Car loan.
• Spoke with customers pertaining to Repo’s, Deferments/extension and Modifications.
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• Due to pregnancy and taking care of a new born child.

• Processed claims for fha, Conventional, usda and Va loans
• Maintain accurate and prompt follow up on billing and payment issues
• Review and monitor timelines for claims due dates and other claim related deliverables
• Responsible for internal and external claims reporting
• Provides customers with routine updates regarding claim status
• Review incoming claim documents and follow-up on incomplete requests
• Review notices of settlement and denial for validity
• Improve claims processes and participate in special projects.

• Leverage customer service skills to empathize with borrowers while aiding to bring their loans current
• Handling accounts from per 30 statuses up to foreclosure to gain proficiency in default mortgage servicing
• Conducted skip tracing to locate individuals responsible for outstanding balances.

• Answered inquiries regarding information such as schedule medical transportation
• Informed clients of essential travel information such as travel times, transportation company
• Made and confirmed reservations for united health care transportation.

• Researched and resolved borrowers' disputes related to foreclosure proceedings
• Reviewed and verified journal entries, receipts and tax data to maintain accuracy
• Navigated accounting software to record, store and analysed information.