Stynia Manning
East Palatka,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Ameris Bank
Jacksonville, Florida
05.2015 - Current
- Resolved customer concerns by adhering to Ameris Bank service standards to enhance customer satisfaction
- Assisted Ameris Bank customers with account inquiries and service requests
- Guided customers through online and mobile banking features, improving their overall banking experience
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Cultivated strong customer relationships through personalized assistance and support, fostering loyalty and trust.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Customer Service Representative
Alorica
Palatka, Florida
02.2007 - 02.2015
- Identified customer needs quickly to enhance service effectiveness.
- Delivered attentive service to customers in-person and over the phone.
- Assisted customers with requests and inquiries to boost satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Palatka High School
Palatka, FL06-1986
Skills
- Customer relationship management
- CRM software
- Online banking
- Account servicing
- Phone support
- Case handling
- Support case resolution
- Service restoration
- Problem solving
- Issue resolution
- Call management
- Email management
- Team collaboration
- Active listening
- Relationship building
- Reading comprehension
- Decision-making
Timeline
Customer Service Representative
Ameris Bank
05.2015 - Current
Customer Service Representative
Alorica
02.2007 - 02.2015
High School Diploma -
Palatka High School