Su Lam
Las Vegas,NV
Summary
Adaptable professional with 7 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the floor manager supervisor role at your company.
Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Bellagio Hotel and Casino
Las Vegas, Nevada
03.2023 - 11.2024
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Established effective communication between team members in order to foster a positive work environment.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Created and implemented daily cleaning schedules for staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated with maintenance team on damages to repair.
Linen Attendant
Vdara Hotel & Spa
Las Vegas, Nevada
12.2020 - 04.2023
- Ensured that linen items were stored properly after each cleaning cycle in order to prevent contamination.
- Assisted in stocking shelves with fresh linens and restocking inventory as needed.
- Maintained cleanliness of linen area, including dusting and vacuuming.
- Inspected linens for damage or stains prior to washing and delivery.
- Kept records of supplies used and orders received to ensure accurate stock levels were maintained at all times.
Houseperson
Vdara Hotel & Spa
Las Vegas, NV
12.2019 - 12.2020
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Greeted guests upon arrival and provided assistance with luggage.
- Replenished guest room amenities in a timely manner.
- Reported maintenance problems promptly to the supervisor.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Assisted in moving furniture as needed.
- Maintained cleanliness of storage areas for linen and other supplies.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
HOUSEKEEPING ROOM ATTENDANT
Vdara spa & hotel
Las Vegas, Nevada
05.2017 - 12.2019
- Stocked supply cart with supplies for cleaning guest rooms
- Responded promptly to special guest requests, delivering exceptional service and experience
- Serviced rooms by making beds, dusting and vacuuming
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Removed debris from driveways, garages and swimming pool areas
- Assigned duties to other staff and gave instructions regarding work methods and routines
Education
LAWYER IN TEACHER -
San Carlos de Guatemala
Guatemala, Centro América10.2007
Skills
- Ok Bilingual
- Multitasking
- Willingness
- Faster to learn
- Teamwork
- Good communication
- Great customer service
- Responsibility
- Work ethic
- Time management
- Computer programs (HotSOS,Rex,Amadeus,Opera,Teams,Database,etc)
Timeline
Housekeeping Supervisor
Bellagio Hotel and Casino
03.2023 - 11.2024
Linen Attendant
Vdara Hotel & Spa
12.2020 - 04.2023
Houseperson
Vdara Hotel & Spa
12.2019 - 12.2020
HOUSEKEEPING ROOM ATTENDANT
Vdara spa & hotel
05.2017 - 12.2019
LAWYER IN TEACHER -
San Carlos de Guatemala