Sua Kwon

Ensured quality and consistency in drinks and customers experience

• Planned the order of tasks to maximize efficiency during rushes of 100+
• Caught and corrected teams mistakes through keen awareness of environment
• Anticipated customers’ needs and created strong connections with regulars with friendly conversation
• Maintenance of classic espresso machine, dialed in the espresso shots daily, steamed milk forming latte art

Trained and mentored new baristas on customer service and beverage preparation standards

• Appraised baristas’ individual strengths and weaknesses to assign best positions on the floor
• Wrote up new guides after recognizing common mistakes, communicating them to upper management, and enacting them with the team
• Properly assessed and adjusted for labor needs after business increase in summer, leading to smoother shifts

Improved sales and designed marketing materials

• Upsold to gain sales from unsure customers and inspired customer loyalty through friendliness
• Kept customers despite frustration with our mistakes by providing reasonable accommodations
• Created signs that clearly communicated and drew customers to new items

Taking orders for lines of 10+ customers efficiently multiple times accurately and daily

• Grabbing pastries and brewed coffee immediately at register without haste
• Providing knowledge of our products and suggestions according to different preferences
• Restocking and cleaning when needed at the face of the cafe

Prepared high-quality beverages according to standardized recipes and customer preferences.