Suad Muhammed
New York,NY
Summary
Looking to obtain a position which will enable me to further my skills and excel within your company.
Overview
12
12
years of professional experience
Work History
Customer Information Agent
First Transit Para transit
- Handled Calls of the Clients Who Reserved Transportation
- Confirmed Drop-offs & Pick Ups via Access-a-Ride
- Maintained a Quota of Daily Call Intake
- Ensured Proper Payment of Fares Per Individual
Direct Care Counselor
Cerebral Palsy of NYS
08.2017 - 12.2020
- Assisting individuals with their daily living, provided safety, and comfort
- Aided individuals with basic tasks such as bathing, dressing, grooming and eating
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
- Monetary needs get accounted for and have
Direct Support Professional
United Cerebral Palsy
02.2013 - 01.2017
- Schedules staff to provide adequate coverage for workdays, holidays, vacations, medical
- Performed daily routine checks of the daily log for each individual of the residence
- Prepared clinical charts, weekly activities, family visits
- Attends weekly staff meetings as well as any other assigned meetings and in-service training
- Prepare concise written reports including residents progress notes and other reports as assigned
P/T Sales Associate/Cashier
Macy's Herald Square
10.2012 - 02.2013
- Provided customers with great customer service and answered to inquiries concerning prices/costs
- Ringing up merchandise and cash handling on POS system
- Maintained store displays and appearances
Per Diem Telephone Rep
1199 SEIU Communication Call Center
01.2009 - 05.2012
- Provide union members with info regarding changes
- Made outbound calls to ensure follow ups to mailing
Education
No Degree - Human Services
Bronx Community College of The City University of New York
The Bronx, NY10.2010
Skills
- Ability to work well in a busy and demanding atmosphere
- Excellent written and oral communication skills with the ability to multi task and prioritize
- Proficient in Microsoft Word, PowerPoint, & Excel
Training
AMAP Certified, CPR Certified, Computer Assembly and Diagnostics Certificate, Employment Readiness Certificate, National Retail Federation Customer Service Certificate, CHUBB INSTITUTE, Medical Administration, 06/2006, 04/2008, Jane Addams High School, High School Diploma, Bronx Community College, Human Services Major, Accounting, 06/2006, 04/2008
Timeline
Direct Care Counselor
Cerebral Palsy of NYS
08.2017 - 12.2020
Direct Support Professional
United Cerebral Palsy
02.2013 - 01.2017
P/T Sales Associate/Cashier
Macy's Herald Square
10.2012 - 02.2013
Per Diem Telephone Rep
1199 SEIU Communication Call Center
01.2009 - 05.2012
Customer Information Agent
First Transit Para transit
No Degree - Human Services
Bronx Community College of The City University of New York
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