Suad Muhammed
New York,USA
Summary
Looking to obtain a position which will enable me to further my skills and excel within your company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hands of Hope PT
The Bronx, NY
05.2023 - 01.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Maintained accurate records of guest information and reservations using hotel management software.
- Trained and mentored new reception staff on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, improving overall customer experience ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Direct Care Counselor
Cerebral Palsy of NYS
New York, NY
08.2017 - 12.2020
- Assisting individuals with their daily living, provided safety, and comfort.
- Aided individuals with basic tasks such as bathing, dressing, grooming and eating.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Monetary needs get accounted for and have
Residential Program Manager
United Cerebral Palsy
New York, NY
02.2013 - 01.2017
- Schedules staff to provide adequate coverage for workdays, holidays, vacations, medical
- Performed daily routine checks of the daily log for each individual of the residence
- Prepared clinical charts, weekly activities, family visits
- Attends weekly staff meetings as well as any other assigned meetings and in-service training.
- Prepare concise written reports including residents progress notes and other reports as assigned
P/T Sales Associate/Cashier
Macy’s Herald Square
New York, NY
10.2012 - 02.2013
- Provided customers with great customer service and answered to inquiries concerning prices/costs
- Ringing up merchandise and cash handling on POS system
- Maintained store displays and appearances
Customer Information Agent
First Transit Para transit
New York, NY
01.2009 - 05.2012
- Handled Calls of the Clients Who Reserved Transportation
- Confirmed Drop-offs & Pick Ups via Access-a-Ride
- Maintained a Quota of Daily Call Intake
- Ensured Proper Payment of Fares Per Individual
Per Diem Telephone Rep
1199 SEIU Communication Call Center
New York, NY
02.2009 - 08.2011
- Provide union members with info regarding changes
- Made outbound calls to ensure follow ups to mailing
Education
Certificate - Certified Medical Administrative Assistant
SUNY At MEOC
New York, NYHuman Services Major, Accounting Minor
Bronx Community College
10.2010
High School Diploma - undefined
Jane Addams High School
06.2006
Skills
- Ability to work well in a busy and demanding atmosphere
- Excellent written and oral communication skills with the ability to multi task and prioritize
- Proficient in Microsoft Word, PowerPoint, Excel, & Microsoft 365
Certification
- AMAP Certified
- CPR Certified
- Computer Assembly and Diagnostics Certificate
- Employment Readiness Certificate
- National Retail Federation Customer Service Certificate
Timeline
Front Desk Receptionist
Hands of Hope PT
05.2023 - 01.2025
Direct Care Counselor
Cerebral Palsy of NYS
08.2017 - 12.2020
Residential Program Manager
United Cerebral Palsy
02.2013 - 01.2017
P/T Sales Associate/Cashier
Macy’s Herald Square
10.2012 - 02.2013
Per Diem Telephone Rep
1199 SEIU Communication Call Center
02.2009 - 08.2011
Customer Information Agent
First Transit Para transit
01.2009 - 05.2012
Human Services Major, Accounting Minor
Bronx Community College
High School Diploma - undefined
Jane Addams High School
Certificate - Certified Medical Administrative Assistant
SUNY At MEOC