Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suad Muhammed

New York,USA

Summary

Looking to obtain a position which will enable me to further my skills and excel within your company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Hands of Hope PT
05.2023 - 01.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Maintained accurate records of guest information and reservations using hotel management software.
  • Trained and mentored new reception staff on operational procedures and customer service standards.
  • Resolved guest inquiries and complaints promptly, improving overall customer experience ratings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Direct Care Counselor

Cerebral Palsy of NYS
08.2017 - 12.2020
  • Assisting individuals with their daily living, provided safety, and comfort.
  • Aided individuals with basic tasks such as bathing, dressing, grooming and eating.
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
  • Monetary needs get accounted for and have

Residential Program Manager

United Cerebral Palsy
02.2013 - 01.2017
  • Schedules staff to provide adequate coverage for workdays, holidays, vacations, medical
  • Performed daily routine checks of the daily log for each individual of the residence
  • Prepared clinical charts, weekly activities, family visits
  • Attends weekly staff meetings as well as any other assigned meetings and in-service training.
  • Prepare concise written reports including residents progress notes and other reports as assigned

P/T Sales Associate/Cashier

Macy’s Herald Square
10.2012 - 02.2013
  • Provided customers with great customer service and answered to inquiries concerning prices/costs
  • Ringing up merchandise and cash handling on POS system
  • Maintained store displays and appearances

Customer Information Agent

First Transit Para transit
01.2009 - 05.2012
  • Handled Calls of the Clients Who Reserved Transportation
  • Confirmed Drop-offs & Pick Ups via Access-a-Ride
  • Maintained a Quota of Daily Call Intake
  • Ensured Proper Payment of Fares Per Individual

Per Diem Telephone Rep

1199 SEIU Communication Call Center
02.2009 - 08.2011
  • Provide union members with info regarding changes
  • Made outbound calls to ensure follow ups to mailing

Education

Certificate - Certified Medical Administrative Assistant

SUNY At MEOC
New York, NY

Human Services Major, Accounting Minor

Bronx Community College
10.2010

High School Diploma - undefined

Jane Addams High School
06.2006

Skills

  • Ability to work well in a busy and demanding atmosphere
  • Excellent written and oral communication skills with the ability to multi task and prioritize
  • Proficient in Microsoft Word, PowerPoint, Excel, & Microsoft 365

Certification

  • AMAP Certified
  • CPR Certified
  • Computer Assembly and Diagnostics Certificate
  • Employment Readiness Certificate
  • National Retail Federation Customer Service Certificate

Timeline

Front Desk Receptionist

Hands of Hope PT
05.2023 - 01.2025

Direct Care Counselor

Cerebral Palsy of NYS
08.2017 - 12.2020

Residential Program Manager

United Cerebral Palsy
02.2013 - 01.2017

P/T Sales Associate/Cashier

Macy’s Herald Square
10.2012 - 02.2013

Per Diem Telephone Rep

1199 SEIU Communication Call Center
02.2009 - 08.2011

Customer Information Agent

First Transit Para transit
01.2009 - 05.2012

Human Services Major, Accounting Minor

Bronx Community College

High School Diploma - undefined

Jane Addams High School

Certificate - Certified Medical Administrative Assistant

SUNY At MEOC
Suad Muhammed