Suada Ganovic
Oakville,MO
Summary
Detail-oriented professional with a strong background in verifying insurance, scheduling appointments, and organizing documents to support patient medical needs. Resourceful and forward-thinking with excellent interpersonal skills and an upbeat mentality. Proficient in healthcare billing and scheduling software.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Esse Health
St Louis, MO
04.2024 - 08.2024
- Delivered high-quality customer service addressing various issues
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Applied HIPAA privacy and security regulations while handling patient information.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Emergency Room Medical Scribe
CIMS
Carlisle, PA
01.2022 - 04.2024
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Reviewed existing medications for accuracy prior to prescribing new ones.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
Front End Supervisor
Walmart
Carlisle, PA
03.2018 - 01.2022
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.====
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, PA06-2016
Skills
- FLUENT IN BOSNIAN
- Medical Billing
- Medical terminology knowledge
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Patient Intake
- Appointment Scheduling
Affiliations
- Spending time with my son and husband
- Going for walks
- Spending time with my friends
Languages
English
Native/ Bilingual
Bosnian
Full Professional
Timeline
Patient Service Representative
Esse Health
04.2024 - 08.2024
Emergency Room Medical Scribe
CIMS
01.2022 - 04.2024
Front End Supervisor
Walmart
03.2018 - 01.2022
High School Diploma -
Boiling Springs High School
Similar Profiles
Madalynn KimlingerMadalynn Kimlinger
Medical Assistant at Esse HealthMedical Assistant at Esse Health
Karen HeggerKaren Hegger
Office Manager at Esse HealthOffice Manager at Esse Health
Ariell ShawAriell Shaw
Patient Service Representative at Esse HealthPatient Service Representative at Esse Health