Suanett Villanueva
Tampa ,FL
Summary
Dynamic professional known for adaptability and proactive problem-solving skills. Proven track record of building strong relationships with clients and colleagues, contributing to team success and enhanced project outcomes. Expertise in strategic communication and collaboration drives positive results across initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Urgent Care Representative-PRN
BayCare
06.2024 - Current
- Provided excellent patient service, ensuring a positive experience during clinic visits.
- Complete, accurate, and timely patient registrations.
- Perform rapid triage assessments to determine the urgency of patients' conditions.
- Verify insurance eligibility and coverage for patient services.
- Calculate and collect co-payments at the time of service.
- Maintain patient files, complete necessary paperwork, and manage office supplies.
- Assist with day-to-day operations, organization, and the rest of the staff.
Health Unit Coordinator
Moffitt Cancer Center
12.2022 - Current
- Coordinate and prioritize tasks, maintaining daily flow of the unit in a complex, rapidly changing environment
- Communicate with staff, families, and other departments utilizing effective communication skills
- Effectively coordinate communications involving incoming calls, pages, and nurse call light system
- Coordinate admissions, discharges and transfers of patients and maintains medical records and release of information for continuation of care
- Effectively manage various administrative tasks such as entering patient charges, ordering supplies, and other duties as assigned
- Demonstrate an elevated level of attention to detail which is critical when dealing with patient care
- Recognize issues and act proactively to avoid a negative impact
- Able to appropriately process the flow and events occurring within the unit
Procedure Scheduler/ Practice Coordinator
Gastro Florida
07.2021 - 02.2022
- Scheduled procedures with surgery facilities for Gastroenterologist surgeons including pre-op and post-operative appointments and arranging medical clearances
- Verified benefits and pre-certify requests for surgery for all private insurance patients
- Maintained physicians' calendars coordinating with the scheduling department to block the clinic as needed
- Coordinated daily operations with a physician's office, including patient and physician scheduling, and confirming appointments
- Trained new staff
- Diplomatically resolved customer complaints as needed
- Responsible for greeting patients and ensuring patients receive outstanding customer service; promptly greeting patients, staff, and visitors
- Assisted in medical record requests, filing, inventory, and supply ordering
- Scheduled all appointments; obtained accurate demographic registration, insurance information, and copay collection
- Requested and process insurance referrals
- Reconciled daily charges and payments received and prepared daily bank deposits
Patient Relations Coordinator
Florida Hospital Physician Group
07.2013 - 10.2016
- Clerical staff supervisor
- Welcomes patients to the facility; serves as the primary point of contact for patients and visitors
- Comforted patients by answering preliminary non-medical questions, anticipating their anxieties, and maintaining the reception area
- Scheduled appointments in person or by phone
- (E-Clinicals, ATHENA)
- Performed patient check-in/check-out procedures
- Prepared and updated staff schedules to ensure adequate staffing coverage in the practice
- Reconciled daily charges and payments received and prepared daily bank deposits
Education
Brandon High School -
Brandon High School
United States Marine Corps - Field Wireman
United States Marine Corps
SPC - Healthcare Management
Skills
- Call center experience
- Follow-up skills
- Chat support
- Dispute resolution
- Microsoft office
- Conflict resolution
- Medical terminology
- Policy understanding
- Spanish fluency
- Insurance billing
- Healthcare systems navigation
- Insurance verification
- Attention to detail
- Policy interpretation
- Claims file documentation
Certification
- Florida 6-20 All Lines Independent Adjuster's license.
- Xactimate Certification
Timeline
Urgent Care Representative-PRN
BayCare
06.2024 - Current
Health Unit Coordinator
Moffitt Cancer Center
12.2022 - Current
Procedure Scheduler/ Practice Coordinator
Gastro Florida
07.2021 - 02.2022
Patient Relations Coordinator
Florida Hospital Physician Group
07.2013 - 10.2016
- Florida 6-20 All Lines Independent Adjuster's license.
- Xactimate Certification
Brandon High School -
Brandon High School
United States Marine Corps - Field Wireman
United States Marine Corps
SPC - Healthcare Management
Similar Profiles
Madelyn MontoyaMadelyn Montoya
Nurse Apprentice II (Surgical/medsurg Unit) at BaycareNurse Apprentice II (Surgical/medsurg Unit) at Baycare
Christina CurtisChristina Curtis
Registered Nurse, Medical-Surgical Unit at BayCareRegistered Nurse, Medical-Surgical Unit at BayCare
Jazmin GloverJazmin Glover
Nurse Intern at BaycareNurse Intern at Baycare