Pau Suang
Tulsa,Oklahoma
Summary
Talented Interpreter with advanced conversational abilities in Burmese and Zomi. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Burmese and Zomi Language Interpreter
Certified Languages International Inc.
Tulsa, OK
04.2023 - Current
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
- Adhered to ethical codes protecting information confidentiality.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Provided appropriate contextual information to increase clients understanding of translations.
- Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
- Collaborated with patient navigators and social workers to support patient interpretation needs.
- Identified areas where communication breakdowns may have occurred due to language barriers or cultural misunderstandings.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
Burmese and Zomi Interpreter
Sebastian Lantos LLC
Tulsa, OK
02.2022 - Current
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Provided appropriate contextual information to increase clients understanding of translations.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Interpreted conference calls and other workplace communications in real-time.
- Interpreted verbal conversations between individuals with limited English proficiency.
Seasonal Fulfillment Center Associate
Amazon
Tulsa, OK
01.2022 - Current
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Inspected incoming material before scanning it and separated defective items with accuracy.
- Transferred packaged product from packaging to recipient or stock.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Obtained, moved and sorted products and materials.
- Labeled packages with shipping information such as address labels or colored stickers.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Assembled, lined and padded cartons and containers.
- Assembled customer orders from stock and packed items in boxes.
Sales and Marketing Representative
Lua Insurance
Tulsa, OK
11.2021 - 12.2021
- Documented sales call data in company software.
- Networked to build client base and promote products to new and existing clients.
- Provided technical support when necessary during calls as part of customer service duties.
- Developed and maintained relationships with clients through effective communication on the phone.
- Collaborated with management to resolve concerns and problem calls.
- Maintained and recorded customer information in database.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Presented information about membership details and purchase advantages.
- Generated leads with successful cold calling of prospects and skilled use of persuasive communication skills.
Sales and Marketing Representative
Ron Henderson Allstate
Tulsa, OK
01.2021 - 10.2021
- Produced sales documents, finalized deals and filed records.
- Prepared reports summarizing sales activity for management review.
- Listened to customer needs to identify and recommend best products and services.
- Assisted in developing promotional materials such as brochures, flyers, and ads.
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Maintained accurate records of all sales activities using CRM software.
- Translated written texts from one language to another accurately and efficiently.
- Translated spoken words simultaneously orally maintaining message content and style.
Education
Bachelor of Arts - Political Science
Oral Roberts University
Tulsa, OK08-2022
Associate of Arts - Political Science
American University of Yangon
Yangon08-2018
Skills
- Client Support
- Records Management
- Fluent in all 4 skills of English, Burmese and Zomi
- Interpersonal Communication
- Accurate Translation
- Courtroom Procedures
- Microsoft Office
- Live Interpretations
Certification
- HIPAA
Languages
English
Professional
Burmese
Native/ Bilingual
Zomi
Native/ Bilingual
Timeline
Burmese and Zomi Language Interpreter
Certified Languages International Inc.
04.2023 - Current
Burmese and Zomi Interpreter
Sebastian Lantos LLC
02.2022 - Current
Seasonal Fulfillment Center Associate
Amazon
01.2022 - Current
Sales and Marketing Representative
Lua Insurance
11.2021 - 12.2021
Sales and Marketing Representative
Ron Henderson Allstate
01.2021 - 10.2021
Bachelor of Arts - Political Science
Oral Roberts University
Associate of Arts - Political Science
American University of Yangon
Similar Profiles
Luna HerLuna Her
Customer Service Representative at Certified Languages International Inc.Customer Service Representative at Certified Languages International Inc.
Jean PhillippeJean Phillippe
Haitian Creole Interpreter at Certified Languages International Inc.Haitian Creole Interpreter at Certified Languages International Inc.
Andrea BunchAndrea Bunch
Customer Service Representative at Certified Languages International Inc.Customer Service Representative at Certified Languages International Inc.
Nyamal RuotNyamal Ruot
Interpreter at Certified Languages International Inc.Interpreter at Certified Languages International Inc.
Samuel ZhuSamuel Zhu
Cashier/Host at Buffet PalaceCashier/Host at Buffet Palace