Suany N Mendoza
West Chicago,IL
Summary
Results-driven individual with a proven track record in team management and operational enhancements. Experienced in driving customer satisfaction and ensuring compliance with policies while fostering a positive workplace culture. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/Front End Associate
Speedway
West Chicago, Illinois
08.2024 - Current
- Supervised daily operations and ensured compliance with company policies.
- Executed operational enhancements to elevate customer service experiences.
- Partnered with management to analyze performance metrics and optimize workflows accordingly.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated inventory management and ensured stock availability.
- Developed promotional materials to enhance cafe visibility and customer engagement.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Shift Manager
KFC Taco Bell
West Chicago, Illinois
01.2020 - 01.2024
- Optimized overall team performance by delegating tasks effectively and providing clear guidance.
- Ensured consistent customer satisfaction through prompt and professional resolution of concerns.
- Cultivated a positive workplace culture with open communication and constructive feedback.
- Facilitated training for new hires on policies and procedures, ensuring smooth team integration.
- Oversaw inventory management to maintain optimal stock levels while reducing waste and costs.
- Addressed escalated customer issues effectively, upholding company values in problem resolution.
- Handled emergencies with composure, prioritizing safety for both customers and staff.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL05.2024
Skills
- Staff development
- Quality assurance
- Mentoring and coaching
- Accurate money handling
- Team development
- Bilingual
- Opening and closing procedures
- Problem-solving abilities
- Effective communication
- Attention to detail
- Strategic planning
- Rapid knowledge acquisition
Certification
ServSafe National Restaurant Association Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager/Front End Associate
Speedway
08.2024 - Current
Shift Manager
KFC Taco Bell
01.2020 - 01.2024
High School Diploma -
West Chicago Community High School