Subrata Dutta
Summary
Proven achiever with a background at Paychex Inc, where I elevated customer satisfaction through exceptional service and swift resolution of complaints. Expert in customer relations and data entry, my goal-oriented approach and ability to handle payroll tax queries have consistently enhanced business operations and client confidence.
Overview
31
31
years of professional experience
Work History
Small Business Solutions Representative
Paychex Inc
02.2000 - 06.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Teller
First Fidelity Bank
11.1993 - 07.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
French Language
Alliance Francaise
Kolkata India04.1985
Bachelor of Arts - Library And Information Science
Jadavpur University
Kolkata India06.1981
Bachelor of Science - Science Education
Calcutta University
Kolkata India04.1977
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Solving Payroll Tax related questions including amendment and w2s
- Paperwork Processing
Timeline
Small Business Solutions Representative
Paychex Inc
02.2000 - 06.2024
Teller
First Fidelity Bank
11.1993 - 07.1999
French Language
Alliance Francaise
Bachelor of Arts - Library And Information Science
Jadavpur University
Bachelor of Science - Science Education
Calcutta University