Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn Whitlock

Orlando

Summary

Dynamic Small Business Solutions Advisor at ADT Security with a proven track record in relationship building and effective time management. Enhanced customer satisfaction through tailored recommendations and proactive communication, driving significant sales growth. Skilled in CRM tools and analytical problem-solving, consistently generating repeat business and referrals.

Overview

11
11
years of professional experience

Work History

Small Business Solutions Advisor

ADT Security
10.2019 - Current
  • Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong time management skills.
  • Developed strong relationships with clients, resulting in repeat business and referrals for new customers.
  • Leveraged CRM tools proficiently to manage client information and monitor sales progress.
  • Boosted sales of security products by conducting comprehensive client assessments and providing tailored recommendations.
  • Enhanced overall customer satisfaction through prompt resolution of issues and proactive communication.
  • Conducted regular follow-ups with clients to maintain engagement and drive upsell opportunities.
  • Identified new business opportunities within existing accounts, leading to increased revenue generation.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.

Roofing Consultant

Greater Orlando Roofing
09.2018 - 10.2019
  • Contributed to business growth by consistently receiving positive feedback from clients, leading to referrals and repeat business.
  • Ensured safety compliance on all projects, adhering to industry standards and regulations.
  • Collaborated efficiently with insurance adjusters to manage claims processes smoothly for clients after storm damage events or other incidents impacting their roofs.
  • Assessed the condition of existing roofs to determine the most cost-effective approach to repairs or replacement options for homeowners.
  • Improved overall project efficiency by conducting thorough roofing inspections and providing detailed recommendations.

Event Coordinator

Health Fairs Onsite
04.2014 - 09.2018
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.

Education

Associate of Science - Business Administration And Management

Jones Business College
Orlando, FL
12-1982

Skills

  • Collaborative teamwork
  • Polished professional presence
  • Effective time management
  • Outstanding customer support
  • Relationship building
  • Strong verbal communication
  • Skilled in prioritizing responsibilities
  • Willingness to learn
  • Analytical problem-solving
  • Engage with diverse groups

Timeline

Small Business Solutions Advisor

ADT Security
10.2019 - Current

Roofing Consultant

Greater Orlando Roofing
09.2018 - 10.2019

Event Coordinator

Health Fairs Onsite
04.2014 - 09.2018

Associate of Science - Business Administration And Management

Jones Business College

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