Summary
Overview
Work History
Education
Skills
Timeline
Generic

Subrenia Isom

Chester,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

BIU TRUCKING
Fort Mill, SC
05.2016 - Current
  • Responsibilities includes training employees,planning,assigning and directing work.appraising performance,addressing complaints, resolving problems.
  • Assists with scheduling of workflow for drivers.works directly with clients,providing excellent customer service and responding to customer inquiries.
  • Developing and maintaining tools to manage carrier base safety planning. while monitoring any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
  • Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
  • Organized shift assignments to meet coverage demands by factoring in typical loads and upcoming changes.
  • Analyzed and reported on gps tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Promoted safe work activities by conducting safety audits and attending company meetings.
  • Processed accounts receivable,accounts payable and payroll,utilizing in-house ,manage daily scheduling of labor and equipment needs and changes,embracing continuous improvement efforts.

Customer Service Representative

Walmart pharmacy
Chester, SC
08.2020 - 09.2021
  • My Responsibilities was to locate,dispense,pack and label a prescribed medication for patients that reviewed for accuracy by a pharmacist before dispensed to the patient.help pharmacists with administrative tasks such as processing insurance claims ,tracking inventory ,and filing paperwork.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Kept up to date on changes in insurance coverage policies related to prescriptions.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Processed payments from customers using cash registers and debit and credit card terminals.

Sales Manager

Boost Mobile Store
York, SC
12.2015 - 03.2020
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
  • Developed comprehensive sales plans that included short-term goals and long-term objectives.
  • Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
  • Negotiated pricing agreements with vendors while maintaining profitability targets.
  • Collaborated with cross-functional teams to develop promotional materials.
  • Maintained professional network of potential clients and business opportunities.

Education

Associate of Arts - Arts And Entertainment Management

York County Technical School
Rock Hill, SC
01-2013

Biology

Chester County High School
Chester, SC
06-1997

Skills

  • Information Security
  • Account Management
  • Report Preparation
  • Project Management
  • Call Monitoring
  • Technical Support
  • Training and mentoring
  • Sales proficiency
  • Focused on customer satisfaction
  • Call Center Operations
  • Client relations and retention

Timeline

Customer Service Representative

Walmart pharmacy
08.2020 - 09.2021

Customer Service Manager

BIU TRUCKING
05.2016 - Current

Sales Manager

Boost Mobile Store
12.2015 - 03.2020

Associate of Arts - Arts And Entertainment Management

York County Technical School

Biology

Chester County High School

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Subrenia Isom