Summary
Overview
Work History
Education
Skills
Certification
Hard working eager to learn
Timeline
Generic

SUBRINA YELDER

Prattville,AL

Summary

Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over 20 years of experience increasing sales, growing customer loyalty and training staff. A friendly and hard working team player who is not just looking for a job but a promising career. Team player Multi-tasking strength Hard-working mindset Payment processing Customer service focus Sales proficiency Dependable worker Time management Fast-learner

Overview

3
3
Certifications
4
4
years of post-secondary education
19
19
years of professional experience

Work History

Customer Service Associate

Publix
Prattville, AL
08.2016 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Minimized expense control through optimal use of office and front-end supplies.
  • Resolved customer complaints to full satisfaction of customer.
  • Presented favorable impression in dress, personal hygiene and business attitude.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

LEAD/ KEY HOLDER

KMART
Prattville, AL
02.2003 - 04.2016
  • Completed store opening and closing procedures.
  • Oversaw team of over 70 employees.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Greeted customers promptly.
  • Directed customers to correct store locations.
  • Opened inventory boxes and restocked shelves.
  • Accepted and processed customer returns.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Broke down boxes and disposed of trash.

ASSISTANT MANAGER

BARGAIN TOWN
Prattville, AL
09.2002 - 03.2003
  • Completed store opening and closing procedures.
  • Greeted customers promptly.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw team of over 5 employees.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Broke down boxes and disposed of trash.

Education

High School Diploma -

Prattville High School
Prattville, AL
08.1985 - 06.1989

Skills

Inbound and outbound calling

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Certification

High School Diploma: 1989

Hard working eager to learn

I am not new to hard work . I am willing to learn and do what it takes to be part of your team or work place. All I ask is a change to prove my loyalty to your company your workers and most of all your customers

Timeline

Customer Service Associate

Publix
08.2016 - Current

LEAD/ KEY HOLDER

KMART
02.2003 - 04.2016

ASSISTANT MANAGER

BARGAIN TOWN
09.2002 - 03.2003

High School Diploma -

Prattville High School
08.1985 - 06.1989

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SUBRINA YELDER