SUBRINA YELDER
Prattville,AL
Summary
Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over 20 years of experience increasing sales, growing customer loyalty and training staff. A friendly and hard working team player who is not just looking for a job but a promising career. Team player Multi-tasking strength Hard-working mindset Payment processing Customer service focus Sales proficiency Dependable worker Time management Fast-learner
Overview
3
3
Certifications
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Customer Service Associate
Publix
Prattville, AL
08.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Minimized expense control through optimal use of office and front-end supplies.
- Resolved customer complaints to full satisfaction of customer.
- Presented favorable impression in dress, personal hygiene and business attitude.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
LEAD/ KEY HOLDER
KMART
Prattville, AL
02.2003 - 04.2016
- Completed store opening and closing procedures.
- Oversaw team of over 70 employees.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Rotated stock according to dates and protocols.
- Greeted customers promptly.
- Directed customers to correct store locations.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Broke down boxes and disposed of trash.
ASSISTANT MANAGER
BARGAIN TOWN
Prattville, AL
09.2002 - 03.2003
- Completed store opening and closing procedures.
- Greeted customers promptly.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw team of over 5 employees.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Broke down boxes and disposed of trash.
Education
High School Diploma -
Prattville High School
Prattville, AL 08.1985 - 06.1989
Skills
Inbound and outbound calling
Drawer management
Customer assistance
Money handling
Cash drawer management
Point of sale operation
Till counting
Cleaning and sanitizing
Stocking and replenishing
Identification checks
Cash register systems
Refunds and exchanges
Staff Training
Basic math skills
Coaching and mentoring
Certification
High School Diploma: 1989
Hard working eager to learn
I am not new to hard work . I am willing to learn and do what it takes to be part of your team or work place. All I ask is a change to prove my loyalty to your company your workers and most of all your customers
Timeline
Customer Service Associate
Publix
08.2016 - Current
LEAD/ KEY HOLDER
KMART
02.2003 - 04.2016
ASSISTANT MANAGER
BARGAIN TOWN
09.2002 - 03.2003
High School Diploma -
Prattville High School
08.1985 - 06.1989