Summary
Overview
Work History
Education
Skills
DAACS Summary Report
ESSAY
SELF-REGULATED LEARNING
Certification
Timeline
Generic

Success Okwudiogor

Waldorf,MD

Summary

Employee of the month at Budgen supermarket

Employee Team of the month at H&M

Rated 10/10 customer service at John Lewis by the head of catering department

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Assistant

Calvary Health Care
Waldorf, MD
09.2025 - Current
  • Assisted in managing high call volumes, ensuring prompt responses to customer inquiries.
  • Provided support in scheduling appointments and coordinating follow-up communications with clients.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Resolved customer issues efficiently, demonstrating strong problem-solving skills and attention to detail.
  • Collaborated with team members to enhance communication strategies and improve overall service quality.
  • Developed comprehensive knowledge of products and services, enabling effective recommendations for clients.
  • Participated in training sessions, enhancing skills relevant to customer service excellence and efficiency improvements.
  • Developed creative solutions for challenging customer issues that led to higher satisfaction ratings among our client base.

Catering Assistant

John Lewis & Partners
Cambridge
08.2024 - 08.2025
  • Assisted in food preparation and presentation for diverse catering events.
  • Supported event setup, ensuring timely and efficient service delivery.
  • Collaborated with team members to maintain high standards of cleanliness and organization.
  • Managed inventory by tracking supplies and placing orders as needed.
  • Provided excellent customer service, addressing inquiries and enhancing guest experiences.
  • Adapted quickly to changing event requirements, demonstrating flexibility under pressure.
  • Participated in training new staff on catering procedures and safety protocols.
  • Ensured compliance with health and safety regulations throughout all catering operations.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.

Sales Advisor

H&M Hennes & Mauritz
Cambridge, ID
07.2024 - 08.2024
  • Assisted customers in product selection and provided tailored recommendations.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained knowledge of current promotions and store policies to inform customers.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Increased sales by offering advice on purchases and promoting additional products.

Sales Assistant

Budgens Supermarket
Cambridge
11.2023 - 06.2024
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Operated cash register efficiently, processing transactions accurately and maintaining cash drawer integrity.
  • Stocked shelves and organized displays, ensuring optimal product visibility and availability for shoppers.
  • Collaborated with team members to maintain cleanliness and safety standards throughout store environment.
  • Supported inventory management by tracking stock levels and assisting in restocking efforts as needed.

Education

High School Diploma -

Ute-okpu Grammar School
Agbor,Delta State

No Degree - Computer Science

Anglia Ruskin University
Cambridge , United Kingdom

Skills

Call center experience

Typing speed

CRM software

Script memorization

Language proficiency

Problem-solving skills

Call center customer service

Resolving issues

Customer communications

Verbal and written communication

Inbound phone calls

Cash handling

Answering questions

Customer support

Communicating with clients

Data entry

Product knowledge

Customer service optimization

Technical troubleshooting

Interpersonal skills

Customer relationship management

DAACS Summary Report

  • OVERALL RESULTS
  • Self-Regulated Learning
  • Writing
  • Mathematics
  • Reading
  • SELF-REGULATED LEARNING
  • Completion Date: 2025-08-18
  • Motivation
  • Strategies
  • Metacognition
  • Self-Efficacy
  • WRITING
  • Content
  • Organization
  • Paragraphs
  • Sentences
  • Conventions
  • MATHEMATICS
  • Geometry
  • Lines And Functions
  • Number And Calculation
  • Statistics
  • Variables And Equations
  • Word Problems
  • READING
  • Structure
  • Inference
  • Language
  • Purpose
  • Ideas
  • Results for each assessment and domain are listed on the left-hand side of this page. You can access your complete results at https://umgc.daacs.net, or click on any domain for more detailed feedback. Below are some resources and tips that can help you be more prepared for college. You can also consider scheduling an appointment with a tutor: https://www.umgc.edu/current-students/learning-resources/tutoring/undergraduate-tutoring
  • See the last page of this document for specific tips you can start using right away.
  • For more tips visit the Self-Regulated Learning Lab: https://srl.daacs.net
  • Check out these learner support videos for tips on how to be a successful student: https://www.umgc.edu/current-students/learning-resources/learner-support-videos
  • Visit the Online Writing Lab for tips on improving your writing skills: https://owl.excelsior.edu
  • Schedule an appointment at the Effective Writing Center to receive assistance with your writing: https://www.umgc.edu/current-students/learning-resources/writing-center
  • Check out the resources available at the UMGC library that can assist you with writing and citing: https://libguides.umgc.edu/gethelp/writing-citing
  • Review the questions you answered incorrectly at https://umgc.daacs.net, and read the explanations for the correct answers by clicking "More Info" for each question within DAACS.
  • There are several free websites that can help you with your math skills, such as https://mathantics.com, https://mathsisfun.com, and https://virtualnerd.com
  • Visit the Online Reading Lab for tips on improving your reading skills: https://owl.excelsior.edu/orc
  • View the resources that are available at the UMGC library: https://libguides.umgc.edu/home

ESSAY

  • Self Regulated Learning: Strengths, Challenges, and Strategies for Improvement
  • The Self Regulated Learning (SRL) assessment provides valuable insights into my academic strengths and areas for growth. According to the results, my motivation falls in the high range, reflecting strong goal orientation, a growth mindset, and low test anxiety. This aligns with my persistence in challenging tasks and commitment to doing my best. However, the survey indicates opportunities to enhance my metacognition (middle range) and strategy use (low frequency), particularly in planning, monitoring, and evaluating my learning.
  • 1. Motivation Strengths:
  • My high motivation score suggests I am driven by mastery goals and view challenges as opportunities to grow. For example, I actively seek to understand material deeply rather than merely aiming to pass. The feedback notes that maintaining this mindset will help me tackle difficult coursework.
  • 2. Metacognition Gaps:
  • My middle range metacognition score reveals I occasionally struggle with thinking ahead (e.g setting clear study plans) and reflecting on what worked or didn't after completing tasks. For instance, I sometimes dive into assignments without outlining steps first, leading to inefficiencies.
  • 3. Strategy Use:
  • The survey highlights that I underutilize key strategies like time management and help seeking. While I manage deadlines, I rarely break tasks into smaller steps or use tools like calendars. Similarly, I hesitate to ask instructors for clarification, which could hinder my understanding.
  • To address these gaps, I will implement two strategies from the feedback:
  • 1. Time Management: I will use a planner to schedule study sessions and divide larger assignments into subtasks. This aligns with my high motivation by ensuring sustained effort without last minute stress.
  • 2. Monitoring Progress: I will set weekly checkpoints to evaluate my comprehension (e.g self quizzing). This targets my metacognition weakness by fostering intentional reflection.
  • Conclusion
  • While my motivation is a strong asset, refining metacognition and strategy use will make my learning more efficient. By adopting structured planning and proactive help-seeking, I can transform my middle-range skills into strengths. The SRL results serve as a roadmap not just for this term, but for lifelong learning and continuous personal growth and success.

SELF-REGULATED LEARNING

  • Metacognition Evaluation
  • Managing Test Anxiety
  • Mastery Orientation
  • Self-Efficacy for Mathematics
  • Help Seeking
  • Metacognition Planning
  • Self-Efficacy for Reading
  • Strategies for Understanding
  • Mindset
  • Metacognition Monitoring
  • Self-Efficacy for Online Learning
  • Self-Efficacy for Writing
  • Managing Environment
  • Managing Time
  • Developing
  • Emerging
  • Mastering
  • Here are three areas of self-regulated learning that you might want to work on, along with tips you can start using right away. Click on any of the areas of SRL in the text below to learn more.
  • Set rules about “do not disturb” times for others in your house.
  • Turn off your cell phone and other technology.
  • Identify 2-3 comfortable and quiet study places so you have multiple options.
  • Set aside regular times to complete your work and stick to your schedule.
  • Prioritize your assignments: Make sure you complete the most important tasks first.
  • Estimate the time it takes to complete assignments and then check to see how accurate you were.
  • Think of a challenge as an opportunity to learn rather than something to overcome.
  • View mistakes as a natural part of learning.
  • Pay attention to the things you say to yourself. Remind yourself that you can improve if you just keep trying.

Certification

Completed Q&A qualification on Udemy

Timeline

Call Assistant

Calvary Health Care
09.2025 - Current

Catering Assistant

John Lewis & Partners
08.2024 - 08.2025

Sales Advisor

H&M Hennes & Mauritz
07.2024 - 08.2024

Sales Assistant

Budgens Supermarket
11.2023 - 06.2024

High School Diploma -

Ute-okpu Grammar School

No Degree - Computer Science

Anglia Ruskin University
Success Okwudiogor