Suchada Luakfen
Natick,MA
Summary
Accomplished Senior Sales Executive and Waitress with a proven track record at SITC Container Lines and notable Thai restaurants, adept in Relationship Management and Safe Food Handling. Excelled in enhancing guest relations and achieving sales targets through strategic marketing and exceptional customer service. Demonstrated ability to foster team collaboration and efficiently manage orders, significantly improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Waitress
Royal Palm Thai Restaurant
Seattle, WA
06.2024 - 01.2026
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handle all front-of-house duties independently.
- managed front of house. Worked alone in front of house and handle orders, pick up the calls and packed the food. Including making drinks. Mostly 50-70 tickets per day.
Waitress
Laem Buri Thai Restaurant
Seattle, WA
10.2023 - 01.2026
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handle all front-of-house duties independently.
- managed front of house. Worked alone in front of house and handle orders, pick up the calls and packed the food. Including making drinks. Mostly 50-70 tickets per day.
Senior Sales Executive
SITC Container Lines (Thailand) Co.,Ltd.
07.2013 - 09.2023
- Make a freight rate, control pricing & customer clearance quotation both agency and customer. (Export / Import / Cross Border / Project cargo).
- Utilized multiple marketing strategies to improve profitability.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products and features to customers, answered questions and overcame objections.
Education
Bachelor of Business Administration - Human Resource Management
Suan Dusit Rajabhat Institute Bangkok Metropolis
Bangkok, Thailand05.2002
Skills
- Safe Food Handling
- Guest Relations Management
- Menu Recommendations
- Order Accuracy
- Customer Service
- Supply Restocking
- Reservation Management
- Relationship Management
- Team Collaboration
- Payment Processing
- Order Management
- Public health Certificate
- Washington Mandatory Alcohol Server Training, Class 12
Timeline
Waitress
Royal Palm Thai Restaurant
06.2024 - 01.2026
Waitress
Laem Buri Thai Restaurant
10.2023 - 01.2026
Senior Sales Executive
SITC Container Lines (Thailand) Co.,Ltd.
07.2013 - 09.2023
Bachelor of Business Administration - Human Resource Management
Suan Dusit Rajabhat Institute Bangkok Metropolis