Sudequa Williams
Bronx,Ny
Summary
Results-driven healthcare advocate with extensive experience in educating families on medical, behavioral, and financial aspects of special needs care. Proven ability to clarify processes and collaborate with healthcare professionals, enhancing member experiences and support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
SNI Complex Care Representative
United Healthcare
New York, New York
03.2019 - Current
- Educated families on medical, pharmaceutical, behavioral, and financial aspects of special needs care to enhance understanding and support decision-making.
- Collaborated with various departments and health professionals to provide tailored member accommodations.
- Liaised with medical professionals to facilitate review and reprocessing of claims, ensuring timely resolutions for members.
- Documented customer inquiries to ensure accurate follow-up and resolution. from initial contact to resolution, ensuring thorough documentation and follow-up to improve member satisfaction.
- Explained medical and behavioral procedures to clients for better understanding. procedures and policies on a case-by-case basis to ensure understanding and evaluation.
- Recorded interactions to maintain compliance with company standards. in compliance with company protocols and standards.
- Educated up-training Advisors on new company policy requirements and software applications. on changing company policy requirements and software.
Department Manager
Walmart
09.2014 - 04.2019
- Managed inventory levels and performed regular stock assessments to ensure optimal product availability.
- Coordinated with vendors to ensure consistent product availability and uphold quality standards.
- Processed customer transactions, managed stock levels, and prepared inventory for overnight merchandising.
- Price changes and markdowns for Infants/ Children's/ Accessories/ Housewares Departments
- Assorting and Organizing merchandise for sale and stock
- Travelling to various stores to aid in the set up of departments adhering to company guidelines
Assistant Store Manager
Dooney & Bourke
Central Valley, New York
07.2017 - 02.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled scheduling for store shifts to achieve adequate staffing.
- Collaborated with team members to achieve sales goals and objectives.
- Trained new employees on product knowledge and customer service techniques.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Manager
Aerosoles
Central Valley, New York
03.2015 - 04.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Oversaw cash handling procedures and maintained accurate financial records.
- Coordinated inventory management and restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to improve overall shopping experience.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Store Manager
Yankee Candle
Central Valley, New York
05.2012 - 08.2014
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
Education
BBA - Marketing and Management
Pace University
Pleasantville, NY06-2005
Skills
- Administrative Support, Claim Review, Financial Assessment, Customer Service
- Data Analysis
- Case management
- Patient advocacy
- Administrative Support
- Customer Service
- Call Management
- Appointment scheduling
- Attention to detail
- Time management
Certification
- Claims and Behavioral Health up training- 2024-2025
- Co- pilot - training 2026
Timeline
SNI Complex Care Representative
United Healthcare
03.2019 - Current
Assistant Store Manager
Dooney & Bourke
07.2017 - 02.2019
Assistant Manager
Aerosoles
03.2015 - 04.2017
Department Manager
Walmart
09.2014 - 04.2019
Assistant Store Manager
Yankee Candle
05.2012 - 08.2014
BBA - Marketing and Management
Pace University