Sue Anderson
Lady Lake,FL
Summary
Dynamic professional with a proven track record at JPMorgan Chase Bank, excelling in customer engagement and operational oversight. Recognized for increasing loan bookings by 330%, I bring strong retail management skills and a commitment to exceptional service. Passionate about team collaboration and continuous learning, I thrive in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Charleston Tourist Emporium & Café
Charleston, SC
01.2022 - 09.2024
- Oversaw daily operations of café and retail space to optimize efficiency.
- Delivered exceptional customer service, enhancing overall shopping experience.
- Provided informed advice on destinations, attractions, and local cultures to clients.
- Guided customers in selecting and purchasing event tickets to boost sales conversions.
- Maintained inventory levels while strengthening vendor relationships for effective supply chain management.
- Ensured compliance with local laws and regulations to uphold operational integrity.
Office Manager
TSI – Travel Services International
Charleston, SC
01.2015 - 03.2020
- Managed day-to-day operations, including opening, closing, and administrative duties, ensuring smooth functioning of Charleston office.
- Oversaw budget management and expense tracking for office operations.
- Handled weekly payroll and ensured staff compliance with policies while compiling daily sales reports for performance tracking.
- Coordinated travel arrangements and itineraries for club members.
Sales Representative
Bluegreen Corporation
Charleston, SC
08.2007 - 05.2013
- Generated over 1 million in total sales through strong customer engagement, consistently ranking among top ten monthly and YTD sales reps
- Number 3 YTD sales rep company-wide for 2011 at level 2 Site with $354,100 in booked business
- Tailored timeshare ownership packages for guests, closing sales between $10,000 and $30,000
- Delivered 90-minute sales presentations on vacation club ownership to engage potential buyers
Home Equity Loan Officer
JPMorgan Chase Bank
Seaford, NY
04.2003 - 06.2005
- Origination of loans, lines of credit and responsible for multi-branch pipeline management
- Liaised between clients and processing center to streamline loan application process.
- Collaborated with underwriters to ensure thorough application reviews and improve approval rates.
- Trained bank staff on Home Equity products and client profiling to enhance service delivery.
- Increased bookings 330% in 2003, 41% in 2004 for assigned branches. $52 million in closed loans for 2004
Market Manager
Independent Contractor
New York, NY
01.2000 - 01.2002
- Accountable for execution of promotional programs for Heineken, Kahlua, Wrigley’s Gum and ThermaCare Heat Wraps
- Executed strategic placement of guerrilla and sampling activities, enhancing brand visibility and consumer engagement.
- Educated consumers and created brand awareness, contributing to increased sales.
- Recruited and trained a team of 5-10 employees to enhance operational efficiency.
- Completed event recaps and managed administrative duties, ensuring smooth operation and reporting for events.
- Maintained inventory, event set-up and break-down
Assistant Event Manager
Hart Agency
Farmingdale, USA
01.1995 - 01.2000
- Coordinated and organized events while scheduling placements for promotional staff
- Supported NYC Event Manager in executing area-based events and recruiting, training, and leading teams of 25-75 members
- Trained staff to effectively promote, market, and enhance consumer awareness for clients' brands
- Motivated employees to execute sampling activities in a consistent manner that is in line with brand personality and strategy
- Developed new strategies to reach potential consumers through idea development, brainstorming sessions and team feedback
- Maintained budget, payroll, inventory and obtained proper permits for various promotional activities
- Created long-term and weekly plans and evaluated those plans against brand and market strategy
Education
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY01-1993
Skills
- Retail Management
- Customer service excellence
- Customer Engagement
- Hospitality services
- Operational Oversight
- Brand Promotion
- Staff training
- Team collaboration
- Adaptability
- Willingness to learn
- Desire for knowledge
- Self-motivation
- Strong work ethic
Phone - Number
(516) 652-0648
Commissions - Notary Public
SC, 11/13/25
Timeline
Owner/Operator
Charleston Tourist Emporium & Café
01.2022 - 09.2024
Office Manager
TSI – Travel Services International
01.2015 - 03.2020
Sales Representative
Bluegreen Corporation
08.2007 - 05.2013
Home Equity Loan Officer
JPMorgan Chase Bank
04.2003 - 06.2005
Market Manager
Independent Contractor
01.2000 - 01.2002
Assistant Event Manager
Hart Agency
01.1995 - 01.2000
Associate of Arts - Liberal Arts
Nassau Community College