Sue Bleser
Arl Hts
Summary
Dedicated professional with a rich history in cooking and customer service. Recognized for implementing strategies that improve guest experiences and operational workflows, leading to increased sales and loyalty.
Overview
19
19
years of professional experience
Work History
Cook
D214
Buffalo Grove, IL
08.2023 - Current
General Manager
Panera Bread
Downers Grove, IL
01.2007 - 02.2016
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Led team development initiatives, fostering a culture of accountability and performance improvement.
- Implemented cost-control measures that enhanced profitability and optimized resource allocation.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed strategic marketing plans that increased customer engagement and drove sales growth.
- Analyzed customer feedback to enhance service delivery and improve overall guest satisfaction levels.
- Coordinated training programs for staff, enhancing skills and promoting career advancement opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
Timeline
Cook
D214
08.2023 - Current
General Manager
Panera Bread
01.2007 - 02.2016