Sue Carnal
STREETSBORO
Summary
Results-driven manager with over 15 years of experience in retail store management. Proven ability to enhance profitability through strategic marketing initiatives and effective operational oversight. Strong communicator and trainer, fostering team alignment with organizational objectives. Recognized leader committed to maintaining high ethical standards and integrity in all business practices.
Overview
12
12
years of professional experience
Work History
HR Manager
Auto Services Unlimited
Independence
03.2022 - Current
- Streamlined onboarding procedures for new hires in auto service roles.
- Monitored attendance records and leave requests for accuracy and completeness.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Drafted job descriptions based on current roles within the organization.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Assisted in the development of policies related to human resources management.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Coordinated workers' compensation insurance and managed claims.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Researched industry trends to inform compensation and performance strategies.
Location General Manager
CarMax Auto Super Store
Warrensville Hts
07.2019 - 04.2021
- Achieved revenue and budgeted targets through solid promotional and budget control strategies year over year. Broke 7 store volume records since August 2020. Average volume 180-260 units monthly.
- Protected assets by daily audits, weekly asset review, and effective training of policies and monitoring security risks.
- Developed team members with successful training programs based around culture focused on associate empowerment and customer service. Above company averages on Iconic Score Card/Net Promoter Scores.
- Improved business operations by targeting trends and adjusting business strategies to better align with needs/growth volume.
Location General Manager
CarMax Auto Super Store
Springfiled
05.2018 - 06.2019
- Executed in Cross Functional format, a small volume store, 50 units monthly, with staffing 13 associates/managers. Restructuring of store culture to Company Standards.
- Led team to all time sales record and was recognized with Steak Dinners presented by the CEO 7/2019.
- Promotion to Traditional Format store at Cleveland, OH location.
Location General Manager in Training
CarMax Auto Super Store
Tyler
02.2018 - 04.2018
- Spent 6-12 weeks accelerated training in Tyler, TX cross functional store.
- Promoted to LGM of Springfield, IL location.
Business Office Manager
CarMax Auto Super Store
St Louis
05.2017 - 01.2018
- Managed all financial, contracts, titles, audits and cash items for this small format store. Ave 150 units monthly. Business Office Staff up to 12 associates.
- Able to promote 1 staff member from Lead Business Office Associate to a Sales Manager status. Also 2 lead promotions and staffing execution to plan.
- Passed MAP for SR Manager, exceptional.
- Promoted to LGM in Training to Cross Functional format.
Sales Manager
CarMax Auto Super Store
Kansas City
04.2016 - 04.2017
- High volume store, 400+ units monthly, I led a team of 10-12 Sales Consultants with my area of responsibility being internet sales, scheduling, and event planning for 250+ associates.
- Promoted to Business Office Manager at St Louis Traditional format location.
Sales Manager
CarMax Auto Super Store
Cincinnati
08.2014 - 03.2016
- Mid volume store at 200 units, I led a team of 7-9 sales consultants.
- Completed my sales manager training and passed MAP exceptional.
Retail Store Manager
Chicos FAS
McLean
04.2013 - 06.2014
- Manage and restructure 3M+ TOP 50 store to company standards. Loss prevention, staffing 20+, training events and company branding required.
- Excellent customer service and retention of current customer base while growing services and events offered through networking.
- Relocated to Ohio.
Skills
- Policy writing and compliance
- Employee training and onboarding
- Performance management and development
- Compensation analysis and benefits
- Talent acquisition and engagement
- Conflict resolution strategies
- Organizational development practices
References
References available upon request.
Timeline
HR Manager
Auto Services Unlimited
03.2022 - Current
Location General Manager
CarMax Auto Super Store
07.2019 - 04.2021
Location General Manager
CarMax Auto Super Store
05.2018 - 06.2019
Location General Manager in Training
CarMax Auto Super Store
02.2018 - 04.2018
Business Office Manager
CarMax Auto Super Store
05.2017 - 01.2018
Sales Manager
CarMax Auto Super Store
04.2016 - 04.2017
Sales Manager
CarMax Auto Super Store
08.2014 - 03.2016
Retail Store Manager
Chicos FAS
04.2013 - 06.2014