Sue DiFatta

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person and telephone customer service.
• Updated patient information and insurance details for accurate electronic medical records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Registered patients and completed associated paperwork for accurate records.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

Took care of sick family members including scheduling and attending dr appointments, interviewing and hiring caregivers and overlooking day to day activities and maintenance.

Assisted in printing and delivery of tax forms nationwide

Assisted in printing and assuring delivery of tax forms nationwide

• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Performed basic daily bookkeeping tasks.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Volunteered to help with special events and programs by checking in participants and giving directions.
• Kept facilities organized, clean and well-maintained to best meet program needs.
• Volunteered over 200 hours with organization helping with planning activities and events for sports administration.

• Volunteered to help with special events and programs by checking in participants and giving directions.
• Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
• Educated residents and families about available services and resources.
• Monitored special group events and off-site field trips.
• Dispensed materials and paperwork to parties and filed away paperwork once completed.
• Volunteered over 500 hours with different organizations helping with planning and coordinating events.
• Welcomed customers and answered questions.

Girl Scout troop leader. Responsibilities included attending meetings of the service unit, meet with troop weekly, help girls take responsibility for affairs of the troop, implement planning of events and activities, encourage participation, communicate with parents and ensure troop records were maintained.

• Identified past due accounts and contacted account holders to arrange payment.
• Received and submitted payments and applied amounts to customer balances.
• Negotiated payment plans and arrangements.
• Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.
• Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
• Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
• Generated financial statements and reports detailing accounts receivable status.
• Resolved invalid or unauthorized deductions by following pending deductions procedures.
• Completed daily accounts receivable ledger reconciliations.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Determined styles, size and arrangement of illustrations and graphics.
• Created marketing materials, including brochures, flyers and product catalogs to brand standards.
• Obtained approval of concepts by submitting rough drafts to management or to client.
• Guaranteed designs adhere to company brand standards and guidelines.
• Identified design requirements for each project.

• Drafted and finalized documents, memos, and letters.
• Researched content and grammatical issues to check accuracy of information.
• Revised work to identify missed mistakes before completing assigned assignments.
• Followed established guidelines to maintain style quality and consistency in produced content.
• Proven ability to learn quickly and adapt to new situations.