Sue Halcomb

Schedule appointments for Evaluation/Treatments and Independent Medical Exams

• Fax, email or mail medical reports to providers, as needed.

• Prepare Defense Packets and email to our Defense Counsel.

• Prepare Opposing Counsel Packets and send by certified mail to claimant attorneys.

• Prepare MSA Packets and forward to claim adjusters for review

• Request prepayments for Independent Medical Exams.

• Order Trace Reports for medical records and send letters to obtain medical records using the WC-207 form.

• Order reports for ISO claims searches and send appropriate letters to other insurance carriers.

• Calculated wage statements prior to and after an injury to determine increase or decrease of wages.

• Set diaries to obtain medical records, work statuses and follow up appointments as needed.

• Able to keep task queue within time service standards.

• Schedule dates and times to have merchandise delivered to the customers.

• Change dates and times as requested from the customers.

• Made two day reminders calls.

• Kept track of deliveries from the other Pella Warehouses.

Set up initial claims for customer when they call in to start the claim process.

• Transferred claimants calls to the correct claim adjusters.

• Responsible for ordering police reports, tag searches, VIN searches, and carrier discoveries.

• Responsible for ordering supplies for my department and helping to control costs.

• Responsible for preparing certificate of coverages for team manager review for attorneys. • Responsible for burning contents of files to discs for attorneys.

As a claims service assistant I always exceeded the number of calls and tasks required to meet my job expectations as set forth by the company. I received the company " On Spot Award" for saving the company a significant amount of money on police reports.