Sue Hinojosa
League City,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives. With over 8 years of customer service experience, both by phone and in-person, possesses advanced communication expertise in effectively communicating with all customers, colleagues, and staff. Capable of planning, arranging, and overseeing the work of others under the direction of the center administrator.
Overview
21
21
years of professional experience
Work History
Medical Records Manager
Bay Area Surgicare Center
Webster, TX
01.2024 - Current
- Spearheaded a quality improvement initiative focused on reducing errors in clinical documentation, ultimately contributing to better patient outcomes.
- Developed performance metrics to evaluate staff productivity, providing feedback and guidance on areas requiring improvement.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
- Collaborated with healthcare professionals to develop and implement best practices for the maintenance of accurate and up-to-date medical records.
- Reported personnel needs to fill vacant or upcoming vacant positions.
Business Office Specialist
Bay Area Surgicare Center
Webster, TX
12.2020 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Practice Manager
PEARLAND EYE CENTER
Pearland, TX
03.2010 - 11.2014
- Designed, measured, fit, and adapted lenses and frames for client according to written optical prescription or specification
- Assisted client with inserting, removing, and caring for contact lenses
- Prepared work order for optical laboratory containing instructions for grinding and mounting lenses in frames
- Verified exactness of finished lens spectacles
- Adjusted frame and lens position to fit client
- Met with frame vendors for frame purchasing
- Assisted in recruiting, selecting, training, and developing employees
- Managed the overall budgetary and financial responsibilities of the office including, insurance claims and daily transactions
Optometrist Assistant
PEARLAND VISION CENTER
Pearland, TX
03.2004 - 11.2014
- Obtained and recorded patient's preliminary case history
- Maintained records, schedules appointments, bookkeeping, correspondence, and filing
- Prepares patient for vision examination; assists in testing for near and far acuity, and visual field, utilizing ocular testing apparatus
- Instructs patient in care and use of glasses or contact lens
- Works with patient in vision therapy
- Assists patient in frame selection
- Adjusts and repairs glasses
- Maintains inventory of materials and cleans instruments
- Assists in fabrication of eye glasses or contact lenses
Patient Business Access Representative II
MEMORIAL HERMANN OPID
Pasadena, TX
08.2008 - 09.2009
- Schedules patient appointments, obtains demographic, insurance and financial information
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Identifies alternative resources for financial reimbursement
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization serves as preceptor, mentor, and resource to less experienced staff
Education
DENTAL ASSISTANCE CERTIFICATE -
Texas School of Business
Houston, TX01.2005
Skills
- Excellent Customer Service skills
- Employee engagement
- Proficient in Medical Terminology
- Exceptional time management skills
- Analytical skills
- Strong interpersonal skills
- ICD-10 Coding Familiarity
- HIPAA Compliance Knowledge
- Medical Billing Understanding
- Records Management
- Cross-Functional Collaboration
Timeline
Medical Records Manager
Bay Area Surgicare Center
01.2024 - Current
Business Office Specialist
Bay Area Surgicare Center
12.2020 - Current
Practice Manager
PEARLAND EYE CENTER
03.2010 - 11.2014
Patient Business Access Representative II
MEMORIAL HERMANN OPID
08.2008 - 09.2009
Optometrist Assistant
PEARLAND VISION CENTER
03.2004 - 11.2014
DENTAL ASSISTANCE CERTIFICATE -
Texas School of Business