Sue Mattson
Bellingham,WA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Bee Gee Design
Bellingham , WA
2017.09 - 2023.12
- Delegated work to staff, setting priorities and goals.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Customer education with products.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Logo Design
- Photography
- Film/Video
- Film and Photography editing
- Graphic design (hand drawn and AI)
- Blog writing
- Social media management
Director/Writer/Cinematographer
Mad Sun
Bellingham , WA
- Writing and Directing movies
- Cinematography for my own and other people's projects
- Photography
- Acting
- Scores and Soundscapes
Owner/Operator
Cypress Creek Landscaping
Blaine , WA
- Running day to day operations
- Working in the field
- Hiring
- Contract writing
- Bids
- Inventory
- Sales
- Managing employees
- Training
- Business growth
- Landscape design
- Landscape installation
- Landscape maintenance
- Advertising
- Logo and Ad design
- Sales
Education
Business Administration
Whatcom Community College
Bellingham, WA06.2023
Skills
- Inventory Control
- Customer Service
- Data Entry
- Supply Management
- Operations Management
- Staff Management
- Contract Administration
- Policy Development
- Staff Hiring
- Administrative Support
- Billing
- Office Management
- Staff Training
- Customer Relations
- Office Administration
- Scheduling
- Organizational Skills
Affiliations
- Filmmaking
- Graphic Desgn
- Photography
- Editing Film, Photography, Music
- Musician
- Stand Up Comedy
Certification
- LPN
- Horticulture
Education
- I'm currently in school completing my BAS.
Timeline
Office Manager
Bee Gee Design
2017.09 - 2023.12
Director/Writer/Cinematographer
Mad Sun
Owner/Operator
Cypress Creek Landscaping
Business Administration
Whatcom Community College
- LPN
- Horticulture
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