As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hi, I’m
Sue Smallets
Customer Service Representative
Pottstown,PA
Summary
Overview
13
years of professional experience
Work History
PromptCare Companies, Inc.
Customer Service Representative
11.2020 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Respond to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintain detailed records of customer interactions, contributing to comprehensive database for future reference.
Geisinger Health System
E-Access Representative
03.2017 - 09.2020
Job overview
- Pre-registered patients for their convenient care visit to our clinics
- Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
Krasno Krasno & Onwudinjo
Scheduling Secretary/Referral Coordinator
10.2011 - 01.2017
Job overview
- Scheduled appointments and conducted follow-up calls to clients.
- Posted each worker's compensation hearing on the appropriate attorney's schedule.
- Found coverage for an attorney if they were unable to attend their client's hearing.
- Handled all incoming referrals/outgoing referrals and made the referral to the appropriate attorney in other law firms.
- Met with walk-in clients and liaison between clients and managing partners relating to the referral case.
Education
Gwynedd-Mercy CollegeGwynedd Valley, PA
Bachelor of Science from Business Administration And Marketing
12-1991
University Overview
Neshaminy Langhorne High SchoolLanghorne, PA
High School Diploma
06-1980
University Overview
Skills
- Active listening
- Critical thinking
- Relationship building
- Order processing
Timeline
Customer Service Representative
PromptCare Companies, Inc.
11.2020 - Current
E-Access Representative
Geisinger Health System
03.2017 - 09.2020
Scheduling Secretary/Referral Coordinator
Krasno Krasno & Onwudinjo
10.2011 - 01.2017
Gwynedd-Mercy College
Bachelor of Science from Business Administration And Marketing
Neshaminy Langhorne High School
High School Diploma
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