SueAnn De Los Santos
Kennesaw,GA
Summary
Operational expert, focused on spearheading office management, operations and implementing innovative process improvements that enhance business and educational environments.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
Work History
Director of School Operations
Excelsior Village Academies
05.2024 - 06.2025
- Manage school financial, physical, and personnel resources to support optimal instruction
- Develop and manage all school wide protocols
- Ensure that the facility and schedule operate smoothly daily
- Responsible for collaborating with the back-office provider to ensure the budget is maintained, financial systems are operational, and accounting principles are met with fidelity and in compliance
- Responsible for site level procurement of supplies, materials, technology, equipment, and inventory management
- Coordinate food services, facilities maintenance, security, and other third-party service contracts.
- Plan and execute recruitment/team-wide events and professional development sessions
- Responsible for human resource management, including running background checks on all hires, obtaining clearance certificates for all personnel, documentation and reporting
- Manage human resources including recruitment support, benefits enrollment and compliance with all employment records management law
- Train staff and conduct safety drills to ensure school is ready for emergencies
- Ensure compliance with student records related to health and academics and create systems in the front office for organizing
- Oversee enrollment by recruiting, curating events, information sessions, and lottery
- Manage logistics for progress reports, report cards and parent conferences
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
Director of Operations
Brooklyn Ascend Middle School
03.2019 - 09.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Defined, implemented, and revised operational policies and guidelines
- Maintain a clean, organized, and welcoming office environment
- Monitor and manage budgets, including payroll, supplies, and other expense
- Generate financial reports and provide insights on budget adherence and financial performance
- Implement cost-saving measures where appropriate without compromising on quality
- Recruit, hire, and train office staff
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Maintain accurate staff records and ensure compliance with HR regulations
- Oversee enrollment by recruiting, curating events, information sessions, and lottery
- Build school culture of an environment that fosters collaboration and continuous improvement through the creation and implement of programs and events
- Manage logistics for progress reports, report cards and parent conferences
Operations Manager
Brooklyn Ascend Middle School
07.2016 - 03.2018
- Assisted in recruiting, hiring and training of team members
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in the creation of promotional materials, contributing to increased brand awareness and event visibility
- Successfully managed multiple concurrent projects under tight deadlines while maintaining attention to detail and commitment to excellence
- Managed all event logistics, ensuring seamless execution and positive experiences
Operations Associate
Brooklyn Ascend Middle School
07.2014 - 07.2016
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth
- Sourced vendors, built relationships, and negotiated prices
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Submitted cash and check deposits and generated cash receipts to record money received
Education
Bachelor of Science - Professional Studies
Pace University
New York, NY05.2004
Skills
- Software: Infinite Campus, Paylocity, Intacct, PeopleSoft, ImageNow, Microsoft Office Suite
- Strategic decision-making
- Verbal and written communication
- Strategic planning
- Operations management
- Project management
- Team management
- Budget management
- Contract and vendor management
- Financial reporting
- Facilities management
- Human resources management
Timeline
Director of School Operations
Excelsior Village Academies
05.2024 - 06.2025
Director of Operations
Brooklyn Ascend Middle School
03.2019 - 09.2023
Operations Manager
Brooklyn Ascend Middle School
07.2016 - 03.2018
Operations Associate
Brooklyn Ascend Middle School
07.2014 - 07.2016
Bachelor of Science - Professional Studies
Pace University
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