Makounda Nadia Fofana
Administrative assistant,facilitator,receptionist
New York,NY
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative staff position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Student Recruitment Outreach Specialist
Harlem Village Academies, HVA
01.2023 - 03.2023
- Served as the first point of contact for all student recruitment and enrollment inquiries
- Managed student recruitment and enrollment logistics and efforts
- Actively engaged with prospective families at various recruitment events
- Planned recruitment fairs, and network community outreach events
- Assisted with annual lottery and orientation and information events
- Planned the logistics and execution of parent events related to recruitment and orientation
- Supported our community-based organization (CBO) outreach program by engaging with CBOs within and around Harlem, cultivating strong relationships, seeking mutual opportunities to partner with feeder programs and other relevant local organizations
- Maintained data dashboards to inform the team's decisions about strategy and initiatives
- Flyering in NYCHA buildings
- Outreach to the community and tabling at local events
- Outdoor and transit advertising around West and East Harlem stores
- Digital advertising and handling direct mail
- Attended Charter school fair
- Advertised Social media ads and school events on sites such as Eventbrite and Mommy Poppins
- Handled the HVA website
- Worked with marketing agencies such as Lincoln Barretta, Go Gorilla Media, and Underdog
Manager/ facilitator
EOP Office, SUNY Oneonta
01.2022 - 12.2022
- Supervised 50 EOP students who come and do their academic work for 4 hours a week
- Check students in who were doing mandatory study hours
- Log students study hours in the timesheet file while being as attentive as possible.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Receptionist
EOP Office, SUNY Oneonta
04.2022 - 01.2022
- Reached out to over 100 accepted students to have them send deposits and commit to the college
- Provided updates to incoming students about what is happening on campus
- Answered questions from future students and parents may have about the college; updated contact information
- Supplied firsthand personal college experience to incoming students
- Solicit feedback from parents about their child’s' experience at Oneonta.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
Receptionist
Student Learning Center , SUNY Oneonta
08.2019 - 05.2020
- Provided a supportive environment that empowers students to become engaged, confident, and self-aware learners who can communicate clearly and achieve their goals in college and in life
- Set up tutoring and writing center services for 20 students a day and made calls to confirm tutoring appointments
- Set up drop-in tutoring rooms and spaces and checked-in 30 students attending tutoring sessions
- Handed out laptops, dry erase boards to students and cleaned the center when closing time.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Arts - Africana & Latinx Studies, Psychology
State University of New York (SUNY Oneonta)
Oneonta, NY12.2022
Skills
- Social media skills (Instagram)
- Microsoft Word/Excel/PowerPoint, Outlook, Canva, Kahoot/ Eventbrite
- Time Management
- Microsoft Office
- Greet Visitors
- Organization and Efficiency
- Reception Desk Management
- Call Answering and Routing
- Organization Skills
- Restock Shelves
- Manage Files
- Reminder Calls
- Documentation
- Schedule Management
- Data Inputting
- Office Supply Inventory Control
- Greeting and Seating Clients
- Office Administration
- Google Docs
Leadership Skills
LEADERSHIP EXEPERIENCE
Cultural Heritage Chair | Pan-African Student Union (PASU), SUNY Oneonta | Oneonta, NY August 2020-May 2022
• Created events such as Walk Through Our Roots and Africa, talent shows, and fundraisers to broadcast diversity and union at SUNY Oneonta.
• Collaborated with other clubs and Greek organizations across campus such as SOE, ASL club, SCC, Devine leaders, H.O.L.A, BSU, BEEF, B4E to promote inclusion and community coming together.
• Promoted African culture by organizing events including speakers, filmstrips, and discussions weekly.
• Informed PASU about current events taking place and historical events.
• Created PowerPoint slides and serve as PASU official historian.
• Constructed and hosted African waist bead events where members made their own African waist beads.
• Put together stress free events for finals weeks such as Paint and Afrobeat's, movie nights and game nights.
Public Relations Chair | Pan-African Student Union (PASU), SUNY Oneonta | Oneonta, NY August 2019-May 2020
• Held Events for PASU club every Thursday.
• Designed detailed flyers using Canva weekly to be posted around campus and sent to email groups.
• Created SUNY Oneonta PASU’s first Instagram page with 427 followers, adding and following back other clubs and organizations.
• Uploaded posts and polls to keep followers informed.
Secretary International Student Organization (ISO), SUNY Oneonta | Oneonta, NY May- Dec 2019
• Created detailed flyers for events on campus and sent weekly emails to 179 ISO club members.
• Cooked food from diverse cultures and taught club members about diverse cultures and countries weekly.
• Cooked Ivorian, Guinean and Senegalese food for our members.
Additional Information
- AWARDS & HONORS , Class of 1967 Scholarship | SUNY Oneonta | Oneonta, NY August 2022-May 2023 Jane M. Hazzard '56 Scholarship| SUNY Oneonta August 2020-May 2021 Summer Academy Banquet Certificate of Appreciation Award | SUNY Oneonta August 2018
Languages
french
Limited Working
Bambara/Dioula
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Recruitment Outreach Specialist
Harlem Village Academies, HVA
01.2023 - 03.2023
Receptionist
EOP Office, SUNY Oneonta
04.2022 - 01.2022
Manager/ facilitator
EOP Office, SUNY Oneonta
01.2022 - 12.2022
Receptionist
Student Learning Center , SUNY Oneonta
08.2019 - 05.2020
Bachelor of Arts - Africana & Latinx Studies, Psychology
State University of New York (SUNY Oneonta)
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