Sue Ann Endour
Clermont,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
29
29
years of professional experience
Work History
Store Manager
Famous Footwear
02.2016 - 04.2026
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Enhanced customer satisfaction by training staff in customer service and product knowledge.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Created employee retention plan that significantly reduced turnover rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw daily operations to ensure smooth store functioning while maintaining a clean, safe environment for customers and staff.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Shoe Store Manager
Agaci Store
10.2012 - 09.2015
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Payless Shoe Source
02.1997 - 08.2012
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Manager of the Year in 2007 and #1 in customer Service.
Part Time Sales Associate
TJMaxx
01.2000 - 01.2002
- Enhanced customer experience through effective product placement and merchandising strategies.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Edgar High School
Edgar, WI01-1996
Skills
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Employee Training
- Revenue Generation
Timeline
Store Manager
Famous Footwear
02.2016 - 04.2026
Shoe Store Manager
Agaci Store
10.2012 - 09.2015
Part Time Sales Associate
TJMaxx
01.2000 - 01.2002
Store Manager
Payless Shoe Source
02.1997 - 08.2012
High School Diploma -
Edgar High School