Sue Anne Fruzzetti
Fort Myers,FL
Summary
Proven track record in enhancing customer experiences and ensuring safety, as demonstrated at Delta Airlines. Skilled in emergency procedures and conflict mediation, excelling in fast-paced environments, consistently delivering results with a strong work ethic and cultural awareness. Achieved significant improvements in passenger satisfaction and operational efficiency.
Overview
42
42
years of professional experience
Work History
Dietary Aide
Skilled Nursing Unit
Fort Myers, FL
05.2021 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained communication with patients and family members regarding dietary requirements and preferences.
- Followed all food safety regulations while preparing meals for patients.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Cashier
Cross Creek Golf Resort
Fort Myers, FL
11.2013 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
Guardian Ad Litem Volunteer
Lee County
Fort Myers, FL
09.2011 - 02.2014
- Built trusting relationships with children through active listening and empathy, enabling them to express their wishes openly.
- Served as an empathetic and reliable point of contact for families during challenging times, fostering open communication channels.
- Played a crucial role in identifying suitable long-term placement options for displaced children based on careful assessments of available resources and families'' preferences.
- Upheld ethical standards consistently throughout the entire case handling process, putting the best interest of the child first.
- Monitored progress in therapy sessions and shared valuable insights with the court to facilitate informed decision making.
Flight Attendant
Delta Airlines
NYC, DTW, MEM
03.1981 - 11.2011
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor of Science - Sociology
Marymount College
Tarrytown, NY06.1979
Skills
- Hospitality service expertise
- First Aid
- Reliability and punctuality
- Customer Service
- Strong Work Ethic
- Emergency Procedures
- Cultural Awareness
- FAA Regulations
- Conflict Mediation
Timeline
Dietary Aide
Skilled Nursing Unit
05.2021 - 08.2023
Cashier
Cross Creek Golf Resort
11.2013 - 06.2016
Guardian Ad Litem Volunteer
Lee County
09.2011 - 02.2014
Flight Attendant
Delta Airlines
03.1981 - 11.2011
Bachelor of Science - Sociology
Marymount College