Sue Beth Pollard
Lexington,KY
Summary
Dedicated professional with a strong background in administrative and customer service roles, consistently focused on delivering exceptional client experiences. Proficient in proactive time management and recognized for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills effectively. Committed to leveraging strengths to drive team success while contributing to organizational growth. A results-oriented approach ensures a positive impact on clients and colleagues alike.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Solutions Functional Medicine
Lexington, KY
10.2024 - Current
- Managed scheduling and appointment coordination.
- Collaborated with healthcare team to optimize patient communication and enhance overall care quality.
- Trained new administrative staff on office protocols, enhancing team productivity and cohesion.
- Collaborated with medical professionals to coordinate patient follow-ups, increasing overall patient satisfaction rates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Licensed Real Estate Agent
REMAX Elite and Rector Hayden Realtors
Lexington, Kentucky
02.2014 - 10.2024
- Facilitated representation of buyers and sellers in significant real estate transactions.
- Guided clients in identifying preferred home features, budget constraints, and ideal locations.
- Facilitated negotiation of purchase agreements between buyers and sellers.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Guided clients through property transactions, ensuring compliance with regulations and market trends.
- Cultivated relationships with clients, fostering trust and facilitating repeat business referrals.
Store Manager
Carl Meyers
Lexington, Kentucky
05.2012 - 02.2014
- Conducted daily operations of high end ladies’ apparel store.
- Maintained excellence in customer service standards.
- Trained and mentored staff on product knowledge, sales techniques, and customer service excellence.
Office Manager
Performance Physical Therapy
Nicholasville, Kentucky
01.2010 - 05.2012
- Assisted in daily office operations of an outpatient physical therapy clinic.
- Verified patient PT benefits and maintained authorizations for treatment.
- Received referrals and scheduled accordingly.
- Cultivated positive rapport with fellow employees as well as patients.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, Kentucky05-1991
Skills
- Customer service expertise
- Issue management
- Appointment coordination
- Financial transaction handling
- Polished phone etiquette
- Strong organizational abilities
- Computer skills
Timeline
Administrative Assistant
Solutions Functional Medicine
10.2024 - Current
Licensed Real Estate Agent
REMAX Elite and Rector Hayden Realtors
02.2014 - 10.2024
Store Manager
Carl Meyers
05.2012 - 02.2014
Office Manager
Performance Physical Therapy
01.2010 - 05.2012
Bachelor of Arts - Psychology
University of Kentucky